SpeechTEK.com home
August 13 - 15, 2012
New York Marriott Marquis
Monday Tuesday Wednesday
Sunrise Discussions Customer Case Studies Speakers
Keynotes Register Now SpeechTEK University
Biographical Information
Jenni McKienzie
Voice Interaction Designer
SpeechUsability


Jenni is currently consulting through SpeechUsability.  Her years at Travelocity have given her a unique perspective on not just design, but working with the business to see how IVR can best help them.  She is a constant advocate for the customer.  She is also chair of the AVIxD committee documenting design guidelines.

 

 

Conference Sessions By Jenni McKienzie
SpeechTEK 2016
Thursday, May 26, 2016
1:00 p.m. - 4:00 p.m. STKU-6: Usability Reboot - This workshop has been canceled.

Wednesday, May 25, 2016
2:45 p.m. - 3:30 p.m. C304: PANEL: Designing for Drivers
1:45 p.m. - 2:30 p.m. D303: PANEL: The AVIxD Design Guidelines

SpeechTEK 2015
Monday, August 17, 2015
1:15 p.m. - 2:00 p.m. B103: PANEL: Using SLMs to Create Natural Language Experiences

Wednesday, August 19, 2015
2:45 p.m. - 3:30 p.m. C304: PANEL: Designing Healthcare Conversations

SpeechTEK 2014

Wednesday, August 20, 2014
1:45 p.m. - 2:30 p.m. B303: The Art & Science of Menu Design

SpeechTEK 2013
Thursday, August 22, 2013
1:00 p.m. - 4:00 p.m. STKU-8: After the Vendor Leaves (CANCELLED)

Monday, August 19, 2013
10:15 a.m. - 11:00 a.m. B101: Do-It-Yourself Workshop: Menu Design

Wednesday, August 21, 2013
1:45 p.m. - 2:30 p.m. B303: Do-It-Yourself Workshop: Audio Recordings
2:45 p.m. - 3:30 p.m. B304: PANEL: The State of the Art in Voice Interaction Design

SpeechTEK 2012
Sunday, August 12, 2012
1:30 p.m. - 4:30 p.m. STKU-2: Introduction to Voice Interaction Design

Monday, August 13, 2012
1:15 p.m. - 2:00 p.m. B103: PANEL: Design Guidelines

Tuesday, August 14, 2012
11:45 a.m. - 12:30 p.m. A202: Planning for Cross-Channel Experiences

Wednesday, August 15, 2012
11:45 a.m. - 12:30 p.m. B302: Design Challenges

SpeechTEK 2011
Tuesday, August 9, 2011
1:45 p.m. - 2:45 p.m. B203: What VUI Standards Are Possible?

Sunday, August 7, 2011
1:30 p.m. - 4:30 p.m. STKU-2: Introduction to Voice Interaction Design

Monday, August 8, 2011
10:15 a.m. - 11:15 a.m. B101: What Users Expect From Multichannel Self-Service

SpeechTEK 2010
Thursday, August 5, 2010
9:00 a.m. - 12:00 p.m. STKU-5: Your IVR When the Vendor Leaves

Monday, August 2, 2010
1:15 p.m. - 2:00 p.m. D103: Using Data to Inform Design

Wednesday, August 4, 2010
2:45 p.m. - 3:45 p.m. B304: Solve My VUI Problem!
1:45 p.m. - 2:30 p.m. D303: 30 Ideas in 45 Minutes: Tips for Better Experiences

SpeechTEK 2009
Thursday, August 27 2009
9:00 a.m. - 12:00 p.m. STKU-3: Improving Grammars

Tuesday, August 25 2009
4:15 p.m. - 5:15 p.m. B205: Improving Alphanumeric Recognition

Wednesday, August 26 2009
2:45 p.m. - 3:45 p.m. B304: Panel: The VUI Showdown: Data for Menu Design

SpeechTEK 2008
Thursday, August 21
9:00 a.m. - 12:00 p.m. STKU-3: Introduction to Grammar Writing

Monday, August 18
1:15 p.m. - 2:00 p.m. B103: Reverse–Navigation, Hands-On Session
10:15 a.m. - 11:00 a.m. B101: What End Users Really Want

SpeechTek 2007

Wednesday, August 22
2:00 p.m. - 3:00 p.m. E303: Collecting, Managing, & Analyzing User Feedback

Thursday, August 23: SpeechTEK University
1:30 p.m. - 4:30 p.m. Enough with the Theory! Let’s Write Some Prompts!

Articles By Jenni McKienzie

With Voice Design, Why Don’t People Expect More?

Test participants need to experience for themselves the advantages of a new system
Posted 10 Nov 2016 - Winter 2016 Issue Issue - by Jenni McKienzie

Data Is Indispensable— Except When It’s Not

Sometimes the right business decision is so obvious you don't need data to prove it
Posted 14 Jun 2016 - Summer 2016 Issue Issue - by Jenni McKienzie

The Designer as Customer

When an IVR pro gets flummoxed by IVRs, design lessons ensue
Posted 09 Nov 2015 - Winter 2015 Issue Issue - by Jenni McKienzie

Car Interfaces Are in Desperate Need of Attention

Thinking like a tech company is the key to getting it right
Posted 08 May 2015 - Summer 2015 Issue Issue - by Jenni McKienzie

Moving Beyond 'I'm Sorry, I Didn't Get That'

Reprompts should correspond to the type of error being generated.
Posted 01 Apr 2008 - April 2008 Issue - by Jenni McKienzie
 
Connect with
SpeechTEK 2012

#SpeechTEK

Bronze Sponsors
Corporate Sponsors
Tuesday Evening Networking Reception Sponsor
Tuesday Keynote Lunch Sponsor
Monday Keynote Lunch Sponsor
Association Sponsor
Media Sponsors
Co-located with: