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SpeechTEK 2010 - Monday, August 2, 2010
TRACK D: VOICE INTERACTION DESIGN
D103 – Using Data to Inform Design
1:15 p.m - 2:00 p.m
MODERATOR:
Sondra Ahlén, Principal VUI Consultant/Owner - SAVIC
Jenni McKienzie, Voice Interaction Designer - SpeechUsability
Catherine Zhu, Principal Consultant - SpeechUsability

Designing effective and engaging voice interactions for customers is a complex task that requires the designer to balance multiple competing concerns. Let the experts show you how to follow the data trail of issues first discovered in usability testing and track them through tuning to help optimize voice interactions. Also learn how to evaluate different versions of prompts and menus to select the one that works best for customers.




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