Gold Sponsors

Autonomy's meaning-based multichannel interaction analytics harnesses voice information and relates it to key customer interactions within email, chat, web, surveys, blogs and social media. By intelligently processing and understanding the meaning of all interactions, Autonomy helps organizations uncover patterns that illustrate opportunities in new product development, website channel effectiveness, sentiment analysis and more.

Convergys is a global leader in relationship management. We provide solutions that drive more value from the relationships our clients have with their customers. Convergys turns these everyday interactions into a source of profit and strategic advantage for our clients.

For more than 30 years, our unique combination of domain expertise, operational excellence, and innovative technologies has delivered process improvement and actionable business insight to marquee clients all over the world.

Convergys has approximately 70,000 employees in 74 customer contact centers and other facilities in the United States, Canada, Latin America, Europe, the Middle East, and Asia, and our global headquarters in Cincinnati, Ohio. For more information, visit www.convergys.com.

Tellme lets people say what they want and get it. A Microsoft speech innovation, Tellme makes it easier to find information, connect with people, and enhance business processes. By combining Internet data with a powerful speech interface, Tellme's voice services platform improves automation and customer service performance for businesses across 2 billion+ calls every year.

NICE (NASDAQ: NICE) is a leading global provider of intent-based solutions that enable enterprises and security organizations to extract Insight from Interactions, transactions and surveillance to drive business performance, reduce risk and ensure safety. NICE has over 24,000 customers in more than 150 countries, including over 80 of the Fortune-100. www.nice.com