Acclaim Telecom is a full-service provider of IVR/speech recognition system solutions. We specialize in the analysis, design and deployment of Microsoft OCS 2007 Speech Server applications and Convergys (Intervoice) using current tools and technologies. From hosting your existing Microsoft speech application to implementing a new design from the ground up, Acclaim Telecom has over 15 years of solid industry experience to support your projects.

Angel.com is a leading provider of on-demand Interactive Voice Response (IVR) and Call Center solutions, which enable organizations to quickly deploy enterprise-level voice applications. More than 1,600 customers turn to Angel.com's proprietary Voice Site technology to power customer service and marketing functions using intelligent speech recognition that can automate most phone-based interactions.

Autonomy etalk delivers enterprise solutions for for multi-channel interaction analysis, real-time information assistance, contact center performance, and compliance management. By providing integrated tools for recording, archiving, analyzing, and retrieving critical interactions, Autonomy etalk helps organizations meet regulatory compliance, manage enterprise security and risk, enhance customer support, and uncover valuable business intelligence for strategic operations.

Calabrio, Inc. develops and markets Calabrio One^TM, a comprehensive suite of customer interaction and contact center management software that's easy to implement, use and maintain. Calabrio Speech Analytics software provides a customizable solution to search for and review calls of interest, and an innovative way to phase-in the technology at the pace required by the customer.

Cisco® Collaboration Solutions improve and accelerate personal and team interactions to help businesses drive innovation and creativity in today's complex world. Cisco Unified Customer Voice Portal provides award-winning speech-enabled self-service and call control, either as a standalone IVR system, or seamlessly integrated with a contact center. Cisco SpeechView converts voice messages to text and delivers them to you via e-mail or SMS, allowing you to read your voice messages and take immediate action. Cisco SpeechView is a feature of the Cisco Unity Connection voice and integrated messaging solution, so the original audio version of each voice message remains available to you anywhere, anytime with Unity Connection.

ClickFox, a pioneer in Customer Behavior Intelligence, enables organizations to see how their customers actually interact across a variety of systems, such as IVR, Web, CRM, agent desktops, Point of Sale and interactive kiosks. ClickFox uncovers opportunities for extending automation, cost savings and increasing revenue. For more information, visit http://www.clickfox.com.

Convergys is a global leader in relationship management.  We provide solutions that drive more value from the relationships our clients have with their customers and employees.  Convergys turns these everyday interactions into a source of profit and strategic advantage for our clients.

For more than 30 years, our unique combination of domain expertise, operational excellence, and innovative technologies has delivered process improvement and actionable business insight to clients that now span more than 70 countries and 35 languages.

Convergys is a member of the S&P 500 and has been voted a Fortune Most Admired Company for seven consecutive years.  We have approximately 75,000 employees in 84 customer contact centers and other facilities in the United States, Canada, Latin America, Europe, the Middle East, and Asia, and our global headquarters in Cincinnati, Ohio.  For more information, visit www.convergys.com.

Please visit our event sponsorship page to learn more about Convergys Corporation at SpeechTek 2010: http://www.speechtek.com/2010/sponsorprofile.aspx?SponsorID=2416

Our goal at CRM Media is to become the preferred source for information, products, and services relevant to the CRM user marketplace. CRM Media is dedicated to providing this pertinent information in a timely manner, thereby connecting decision makers and industry providers now and in the future. 

CRM magazine and destinationCRM.com's features are designed to serve leaders engaged in the development of customer-centric business initiatives and ventures. CRM magazine and destinationCRM.com are ideal for companies that have identified customer relationship management as a key strategy for creating enhanced customer value across many industries including technology, communications, finance, retail, advertising, and healthcare. 

 

Gold Systems’ self-service IVR, speech recognition and text-to-speech solutions allow businesses to improve profitability while providing customers with a service they love to use. Gold Systems software has automated over a billion telephone calls around the world since 1991. With its award-winning products and services, Gold Systems helps the Global 1000 identify where efficiency can be improved with voice-driven solutions. Gold Systems' vertical applications have positively impacted bottom line results for companies in the financial, insurance, health care, retail and utility industries.

IQ Services empowers companies to deliver the best possible experience to their customers through proactive managed testing services for contact center solutions. IQ Services delivers performance and load testing, availability monitoring, application feature testing and more to help businesses achieve ROI and customer satisfaction objectives. Go live with confidence!

Awarded Speech Engine "Market Leader" for the past three consecutive years, Loquendo provides a complete range of speech technologies for server, embedded and desktop solutions - in 28 languages with 68 voices, and constantly growing. Loquendo TTS, Loquendo ASR, and Loquendo Speaker Identification and Verification create a next-generation client experience while saving businesses millions each year.

Tellme lets people say what they want and get it. A Microsoft speech innovation, Tellme makes it easier to find information, connect with people, and enhance business processes. By combining Internet data with a powerful speech interface, Tellme's voice services platform improves automation and customer service performance for businesses across 2 billion+ calls every year.

NeoSpeech is now Pentax/NeoSpeech. Provider of high quality Text-to-Speech (TTS) for embedded, desktop, or server applications, we offer US English, Mandarin Chinese, Japanese, and Korean. Additionally, Spanish is to be release by the end of 2007!

 

Nexidia's flexible, affordable speech analytics solutions enable contact centres to tap into the actual voice of the customer and extract the type of compelling intelligence that drives business growth - all at speeds never before imagined. Organisations can improve operational efficiency, enhance customer experience and capitalise on new business opportunities.

 

NICE Systems is the leading provider of solutions that deliver strategic and operational insights to the enterprises organizations by recording and analyzing telephone calls, website- email- and chat- content, customer transactions, radio communications. NICE is also the leading provider of Interaction Analytics Business Solution, designed to improve contact center operational efficiency and drive strategic enterprise initiatives.

Openstream is a leading provider of the next-generation secure, standards based multimodal platform and mobile applications for Enterprises, Content Providers & Carriers. Openstream offers a wide variety of mobile solutions across industry verticals spanning Health Care, Pharma Sales, Field Services, Distribution, Telecom, Media & Digital Publishing, Financial Services, Insurance & Utilities.

 

 

PerSay (http://www.persay.com) is a leading provider of advanced biometric speaker verification products with a global network of partners and system integrators. Utilizing the biometric power of voice to verify a speaker’s identity, PerSay’s products are used by leading financial, telecommunications, enterprise and law enforcement organizations. Contact: +1-866-239-8515 or sales@persay.com

SpeechTEK, Speech Technology magazine, STM eWeekly and SpeechSource, the one voice everyone hears in speech technology, are also excellent vehicles for marketing speech technology solutions. Speech Technology magazine's mission is to provide comprehensive and independent coverage of information impacting speech technologies 

USAN's contact center cloud platform offers comprehensive products including ACD, IVR, speech, dialer, workforce management, call recording and Vision reporting to enterprises with 99.999% availability and a fully redundant infrastructure. USAN Professional Services effectively delivers so customers are connected to businesses with more information, more quickly thereby increasing customer loyalty.

Vocal Laboratories Inc. (Vocalabs) helps leading brands improve customer service by collecting timely and actionable feedback about customer service quality. We interview customers immediately after a customer service call, retail store visit or IVR interaction while the memory of the experience is still fresh. Using our hosted analysis and reporting tools, clients discover and share insights to improve business decisions. 

 

 

 

Voxeo is a worldwide market leader and expert in delivering IVR  and multi-channel solutions that helps enterprises reduce costs and improve customer satisfaction:

 

·         Hosted and On-Premise IVR

·         Non-Proprietary VoiceXML Application Creation Environment

·         State-of-The-Art Reporting and Analytics through VoiceObjects

·         Multi-Channel Self-Service Solutions

·         No Vendor Lock-in at any Solution Layer

·         Speech Recognition and Synthesis Engine

·         Try it for Free www.voxeo.com/free

Voxeo Europe Ltd. Berkeley Square House, 2nd floor, Berkeley Square, London W1J 6BD,UK +44 (0)20 7887 6085, sales@voxeo.com
Voxeo Germany GmbH, Friedrich-Ebert-Str., 51429 Bergisch Gladbach, Germany +49 2204 845100, sales@voxeo.com