August 13 - 15, 2012
New York Marriott Marquis
Exhibit Hall Hours
Monday, Aug 13 - 5:00 p.m. - 7:00 p.m.
Tuesday, Aug 14 - 10:00 a.m. - 5:00 p.m.
Wednesday, Aug 15 - 10:00 a.m. - 1:00 p.m.
SpeechTEK 2012 Exhibitors
Aculab - Bronze Sponsor
Leveraging Aculab’s telephony expertise, Aculab Cloud makes it easy and cost-effective for you to write IVR and automated telephony applications using TTS. A high level API simplifies development while the telephony resources are handled by the Aculab Cloud platform. Develop for free, scale as desired, pay-for-what-you-use – let Aculab Cloud handle the rest.
Lakeside Bramley Road, Mount Farm, Milton Keynes MK11PT, UK
AT&T (Developer Program) - Bronze Sponsor
The AT&T Developer Program is your official resource for wireless development. Your free membership gains you access to technical whitepapers, webcasts, toolkits, device specs, technical support, and special developer events and contests. Plus, access the AT&T API Platform which provides you with a unique suite of APIs and services for your app to help you generate revenue. Get the tools needed to build, test, onboard and certify applications across a range of devices, OSes and platforms at http://developer.att.com
Avaya - Bronze Sponsor
Avaya is a leading global provider of business communication and collaboration solutions. We partner with companies of all sizes to help solve the toughest unified communications, contact center, and networking challenges. Visit our booth #603 and meet our experts on discuss the latest in social, mobile, analytics, and multimedia self service.
211 Mount Airy Road, Basking Ridge, NJ 07920
• 1-866-Go-Avaya • www.avaya.com
Castel Detect - Corporate Sponsor
Castel Detect™ allows agents and management teams to see analysis of words/phrases, emotions and talkover within milliseconds of spoken words. Castel Detect™ provides agents better understanding of emotions levels thus allowing opportunities to more proactively communicate, manage issues at hand, and improve the overall human interaction more sensitively and successfully.
CRM Magazine - Media Sponsor
Our goal at CRM Media is to become the preferred source for information, products, and services relevant to the CRM user marketplace. CRM Media is dedicated to providing this pertinent information in a timely manner, thereby connecting decision makers and industry providers now and in the future.
CRM magazine and destinationCRM.com's features are designed to serve leaders engaged in the development of customer-centric business initiatives and ventures. CRM magazine and destinationCRM.com are ideal for companies that have identified customer relationship management as a key strategy for creating enhanced customer value across many industries including technology, communications, finance, retail, advertising, and healthcare.
Cyara - Bronze Sponsor
Cyara delivers premise and cloud-based solutions for simulating, testing and monitoring IVR and Contact Center infrastructure and application components. Cyara helps Fortune 500 companies around the world redefine their customer service and deliver a better contact center experience by automating contact center load and functional testing and production monitoring.
1 Sansome Street, Suite 3500, San Francisco, CA 94104
• 415-946-8861 • www.cyara.com
Enghouse Interactive delivers technology and expertise to maximize the value of every customer interaction. The company develops the world's most comprehensive portfolio of interaction management solutions including contact center, attendant console, IVR and call recording solutions that support any telephony environment, on premise or in the cloud.
As a leading provider of mid-market and enterprise focused cloud-based customer experience solutions, Angel enables businesses to consistently increase customer satisfaction while improving their bottom line. By developing innovative IVR, call center, and voice applications that put the caller first, Angel is changing the way companies serve their customers.
GM Voices is the global leader in professionally-recorded voice prompts and Voice Branding solutions for automated speech technologies. Offering trained voice actors in over 100 languages and dialects with in-country translation and localization services, GM Voices helps service-oriented companies establish a natural-sounding Voice Brand that improves the customer experience anywhere in the world.
6515 Shiloh Rd, Suite 300, Alpharetta, GA 30005
• 770-752-4500 • www.gmvoices.com
Gold Systems is a Microsoft Gold Certified Partner specializing in Unified Communications and speech recognition technology. For two decades, Gold Systems' award-winning contact center and IVR software applications have handled billions of phone calls and customer interactions for the world’s largest enterprises.
Earlier versions of Vonetix are in service around the world in thousands of contact centers. Vonetix 7 is a completely new product written to compliment Microsoft UC and speech platforms.
Gold Systems offerings include customized contact center solutions, Interactive Voice Response (IVR) self-service systems, and Communication-Enabled Business Processes (CEBP) applications that improve customer satisfaction, raise productivity, empower mobile users and reduce the cost of customer communications. Gold Systems is based in Boulder, Colorado. For more information visit: http://www.goldsys.com All product and company names herein may be trademarks of their registered owners.
4840 Pearl East Circle, Suite #106, Boulder, CO 80301
• 303-447-6066 • www.goldsys.com
inContact (NASDAQ: SAAS) helps contact centers around the globe create profitable customer experiences through its powerful portfolio of cloud contact center software solutions. The company’s services and solutions enable contact centers to operate more efficiently, optimize the cost and quality of every customer interaction, create new pathways to profit and ensure ongoing customer-centric business improvement and growth. To learn more, visit www.inContact.com.
7730 South Union Park Avenue, Suite 500, Midvale, UT 84047
• 801-320-3200 • www.incontact.com
Interactions provides Virtual Assistant applications that significantly improve self-service for customer care. We provide customers with an unobstructed path to easily accomplish their goals allowing businesses to realize the full economic benefits of self-service. The result is a significantly improved customer experience and an increase in customer loyalty.
LumenVox, LLC - Bronze Sponsor
LumenVox has won numerous awards for innovation and technical excellence. Based on industry standards, LumenVox's core Speech Software is certified as one of the most accurate, natural sounding, and reliable solutions in the industry. The Speech Recognizer, Text-to-Speech Server, and Speech Tuner are the foundation of a successful speech solution. The LumenVox technology provides tools for you to effectively connect and communicate with your users, increase user satisfaction, and improve employee productivity. LumenVox technology is used worldwide by companies like Verizon, GM, Toyota, Kmart, the Aussie Post, British Telecom, government agencies, over 300 banks, telecom service providers, 511 operations, and nearly 2,000 other resellers and developers. Visit us at booth #711.
3615 Kearny Villa Road, Suite 202, San Diego, CA 92123 • 858-707-7700 say "Sales" • www.lumenvox.com
3615 Kearny Villa Road, Suite 202, San Diego, CA 92123
• 858-707-7700 • www.lumenvox.com
M5 Networks - Bronze Sponsor
M5 Networks, now ShoreTel's Cloud Division, was founded in 2000 and is a pioneer in cloud-based phone systems. We are a national company providing more than 2,000 companies with an enterprise-class phone system. Our mission is to provide brilliantly simple phone systems and applications with an experience that businesses love.
245 West 17th Street, 9th Floor, New York, NY 10011
Experience our world-class, natural-sounding, text-to-speech (TTS) technology. NeoSpeech offers TTS technology for array of applications including: IVR telephony, embedded devices, GPS, e-Learning modules, multimedia application, alert systems and many more! Visit our booth# 510 and listen to our voices for yourself
4633 Old Ironsides Drive, Suite 200, Santa Clara, CA 95054
• 408-914-2710 • www.neospeech.com
Nexiwave is a full service company specializing in speech-to-text solutions for automatic transcription, timestamping and audio search/keyword spotting. We also consult on performance enhancements for Sphinx-based solutions. Nexiwave has offices in Toronto, Canada and New York City.
315 Steelcase rd, Unit 201, Markham, Ontario L3R 2R5, Canada
• 888-940-0916 • www.nexiwave.com
Nuance - Bronze Sponsor
Nuance delivers self-service solutions that uniquely improve caller satisfaction, reduce operating costs, increase revenue generation opportunities, and strengthen the brand for companies seeking to foster loyalty with their customers. Thousands of companies around the world depend on Nuance contact center and mobile solution to deliver vital business information and a strong ROI.
One Wayside Road, Burlington, MA 01803
• 781-565-5000 • www.nuance.com
Openstream is a leading provider of the context-aware, secure, open standards based multimodal platform and mobile applications for Enterprises, Content Providers & Carriers. Openstream's cue-me(tm) multimodal platform and solutions are used in a wide variety of mobile solutions across industry verticals spanning Health Care, Pharma Sales, Field Services, Distribution, Telecom, Media & Digital Publishing, Financial Services, Insurance & Utilities.
Performance Technology Partners, LLC - Corporate Sponsor
PTP (Performance Technology Partners) is a proven consulting firm that provides comprehensive contact center solutions. Stop by our booth #402, meet our partner Avoke Analytics from Raytheon BBN Technologies, and you could be selected to win an iPad.
Please visit our event sponsorship page to learn more about Performance Technology Partners, LLC at SpeechTek 2012
Ramp - Bronze Sponsor
RAMP has developed the platform behind the next generation of search and video experiences. With one of the web’s most powerful technology platforms encompassing speech to text and natural language processing, RAMP has a cloud-based solution for creating timecoded transcripts and tags for audio and video files to drive enhanced discovery and engagement of multimedia content.
27 Wormwood Street, Suite 210, Boston, MA 02210
• 857-202-3585 • www.ramp.com
Raytheon BBN Technologies - Corporate Sponsor
AVOKE Analytics from Raytheon BBN Technologies records end-to-end calls in the telecom network and provides analytics in the cloud. AVOKE provides IVR, speech and call flow analytics in an IT-free solution. Stop by our booth #402, meet our partner Performance Technology Partners, and enter to win a free AVOKE Analytics pilot.
Sestek, is a high-tech company active in business areas regarding speech and communication technologies, call center applications and customer services automation. With speech enabled solutions such as Text To Speech, Speech Recognition, Speech Analytics, Seamless Agent and Voice Verification, Sestek aims to help people live, work and communicate efficiently.
ITÜ Ayazaga Kampüsü Koru Yolu Ari-2 Teknokent Binasi A4-4 Maslak, Istanbul, Turkey
• +90 (212) 286 25 45 / 147 • www.sestek.com
SpeechPro is a leading provider of biometric solutions for law enforcement and commercial industries with over 20 years of experience in audio recording and analysis technologies. SpeechPro’s expertise not only spans large-scale nationwide implementations of voice biometric technology but also in Call Center and Internal Phone System solutions utilized in critical applications.
369 Lexington Ave, Suite 316, New York, NY 10017
• +1-646-237-7895 • speechpro-usa.com
Speech Technology Magazine - Media Sponsor
SpeechTEK, Speech Technology magazine, and STM eWeekly, the one voice everyone hears in speech technology, are also excellent vehicles for marketing speech technology solutions. Speech Technology magazine's mission is to provide comprehensive and independent coverage of information impacting speech technologies.
Vestec provides the best deal around for enabling sophisticated speech recognition for a variety of applications in all major languages and platforms. Our standards-based ASR, NLU, and TTS products utilize the latest advances in Artificial Intelligence to deliver robust performance at a fraction of the cost of traditional solutions.
125 Northfield Drive West, Suite 300, Waterloo, ON N2L 6N8
• +1 (519) 885-7615 • www.vestec.com
Vocal Laboratories Inc.
Vocal Laboratories Inc. (Vocalabs) helps leading brands improve customer service by collecting timely and actionable feedback about customer service quality. We interview customers immediately after a customer service call, retail store visit or IVR interaction while the memory of the experience is still fresh. Using our hosted analysis and reporting tools, clients discover and share insights to improve business decisions.
8421 Wayzata Blvd., Suite 260, Golden Valley, MN 55426
• 952-941-6580 • www.vocalabs.com
VoiceVault is a voice biometric solutions company delivering to the Financial Services and Healthcare industries. Our natural and effortless voice verification solutions provide security, convenience and compliance via smartphone applications, the web or traditional telephony channels.
400 Continental Blvd., 6th Floor, El Segundo, CA 90245
• (310) 426-2792 • www.voicevault.com
Voxeo, an Aspect Company
Voxeo powers personalized self-service interactions across voice, text, mobile web, smartphone apps and social networks like Twitter. Companies use Voxeo to enhance customer service, improve commerce and connect conversations in real time. Deploy Voxeo on your premises, in our 100% Uptime hosted cloud or take advantage of a hybrid solution.
189 S. Orange Ave., #1000, Orlando, FL 32801
• 407-965-1112 • www.voxeo.com
Walsh Media Inc. provides professional voice solutions for Contact Center Applications: Persona Development; Script Consultation; Professional International Voice Talent; ongoing support. Our best practices enhance the customer experience across call centers, and in internet and eLearning environments. Our knowledge and our commitment to service sets Walsh Media apart from others.
Wavelink solutions include cross platform mobile device and infrastructure management and voice-enabled application software. Via Wavelink Speakeasy get up and running with voice in less than 30-days! Speakeasy is speaker-independent, supports multi-modal input and requires no changes to existing applications. Not convinced? Come and hear about Goya Food’s implementation.
Tuesday Evening Networking Reception Sponsor
Tuesday Keynote Lunch Sponsor
Monday Keynote Lunch Sponsor