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August 13 - 15, 2012
New York Marriott Marquis
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SpeechTEK 2012 Presentations
Monday, August 13, 2012
Sunrise Discussions
SD101: Heading Toward Intelligent Agents: Examining the Path Ahead
SD102: Speech and the Ebook Experience
SD103: Technology Licensing
SD104: Can Agents Make or Break Your Speech Solution?
Welcome & Opening Keynote
Become Preferred: Up-Level the Brand Experience
Business Strategies
A101: PANEL: Agent/Automation Balance
A102: Setting Goals for Automation
A103: Balancing Business and Design Concerns
A104: The Role of Agents in Successful Self Service
A105: Building Trust Through Positive Mobile Experiences
A106: Speech Solution Sessions
Voice Interaction Design
B101: Effective Natural Language
B102: Improving Design With Data
B103: PANEL: Design Guidelines
B104: Create Proactive Customer Experiences
B105: PANEL: Making Smart Design Choices
B106: Speech Solution Sessions
Customer Experiences
C101: Customer Opinions of IVR
C102: PANEL: The Smartphone Customer Experience
C103: Managing Customer Experience Design
C104: PANEL: Challenges of Cross-Channel Experiences
C105: Global Customer Contact Trends
C106: Speech Solution Sessions
Technology Advances
D101: Advanced Spoken Language Research Summary TT
D102: High-Definition Audio
D103: Speech in Mobile Apps
D104: Tuning
D105: Advanced Speech Technologies
D106: Speech Solution Sessions
Reception
Tuesday, August 14, 2012
Sunrise Discussions
SD201: Developing Mobile Customer Service
SD202: Educational Options and Resources for Developing Speech Applications
SD203: Removal of Sensitive Information From Call Recordings
SD204: The Unvarnished Truth from a Patent Attorney
Keynote
Intelligent Voice Assistants, Part 1: The Vision
Business Strategies
A201: Analysts Discuss Analytics
A202: Planning for Cross-Channel Experiences
A203: PANEL: IVR Success Metrics
A204: How a Cross-Channel Strategy Affects the Call Center
A205: Case Study 1: Analytics
Voice Interaction Design
B201: Multimodal Interaction Design
B202: Understanding Multimodal Users
B203: Strategic Multimodal Design
B204: Multipurpose Design Documentation
B205: Case Study 2: Voice Verification
Customer Experiences
C201: Understanding Customer Journeys
C202: Using Analytics
C203: PANEL: Analytics— Promises and Pitfalls
C204: Unified Cross-Channel Experiences
C205: Case Study 3: Banking and Warehouse Distribution Applications
Technology Advances
D201: PANEL: Intelligent Voice Assistants, Part 2: Achieving the Vision
D202: Enhanced IVR Systems
D203: New Approaches to Dialogue Management
D204: Multimodal and Multichannel Languages and Platforms
D205: Case Study 4: Managing Call Center Changes
Reception
Networking Reception
Wednesday, August 15, 2012
Sunrise Discussions
SD301: The Impact of Patent Reform on Speech Technologies
SD302: Hosted and Managed Services
SD303: Trends and Hot Topics in Speech
SD304: Avatars in IVR Systems— Where Are They Useful?
Keynote
Voice Biometrics: Opportunities and Challenges
Business Strategies
A301: PANEL: Proactive Customer Contact
A302: Biometrics: Deployment Strategies
A303: Biometrics: Usage Strategies
A304: Importance of Prompting
Voice Interaction Design
B301: Speech Design in the Living Room
B302: Design Challenges
B303: The Need for a Caller Bill of Rights
B304: Evaluation Techniques
Customer Experiences
C301: PANEL: Has Speech Improved the Customer Experience?
C302: Measuring Customer Effort
C303: Customer Satisfaction and Voice of the Customer
C304: Speech in Healthcare
Technology Advances
D301: PANEL: Voice Biometrics Best Practices
D302: PANEL: What’s Next for the Connected Car?
D303: Understanding Natural Language Processing
D304: Cloud Technology and Mashups
Thursday, August 16, 2012
Workshops
STKU-4: What Is So Special About Testing Speech Applications? (CANCELLED)
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Bronze Sponsors
Corporate Sponsors
Tuesday Evening Networking Reception Sponsor
Tuesday Keynote Lunch Sponsor
Monday Keynote Lunch Sponsor
Association Sponsor
Media Sponsors
Co-located with:
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