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SpeechTEK 2015 - Wednesday, August 19, 2015
TRACK C: SPEECH EXPERIENCES FOR ALL
C304 – PANEL: Designing Healthcare Conversations
2:45 p.m - 3:30 p.m
MODERATOR: Jenni McKienzie, Voice Interaction Designer - SpeechUsability
Rosanne Bonlander, Business Consultant - Humana Inc
Ellie Garrett, Senior Business Analyst, Business Solutions Services - United HealthCare
Tarah Knaresboro, VUI Design Manager, Product Design - Emmi Solutions

Attend this panel for a discussion of the vital role of voice interaction design in a variety of healthcare applications. The healthcare domain presents unique challenges in terms of confidentiality, persuading individuals to change behaviors, and users who may have physical or mental impairments. Healthcare experiences must not only be effective but show sensitivity to users’ anxiety over an upcoming procedure, fear and denial regarding a recent diagnosis, or confusion over a complicated new medication regime.




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