April 9-11, 2018 | Renaissance Washington DC Hotel

The Smart Customer Interactions Event

Thanks for joining us in Washington, D.C., as we learned about the new and innovative ways speech technologies are shaping our lives and changing the way we do business.

Save the Date!
April 29 - May 1, 2019
Renaissance Washington, DC Hotel Washington, DC

Connecting with Customers

Speech and conversational technologies—from voice-only IVR to visual IVR, multimodal to omnichanel, from simple commands to advanced natural language, and from smart apps to digital assistants (both voice and text)—help businesses connect with customers. These technologies help customers search, query, interact, and perform transactions easily and effectively. Find out more when you attend SpeechTEK 2018!

Why You Should Attend

Four simultaneous tracks of content featuring keynote presentations, panel discussions, hands-on workshops, case studies, and more, attend SpeechTEK and learn to: 

  • Meet business goals with speech
  • Improve customer loyalty and satisfaction
  • Increase adoption and acceptance of self-service offerings
  • Select the best technology for your business problem
  • Choose the right tools and environments
  • Diagnose and solve speech application problems
  • Design a successful speech customer experience
  • Apply the latest principles in voice interaction design
  • Use the latest advances in speech technology
  • Plan and manage successful speech deployments

Who Should Attend

SpeechTEK 2018 is a must-attend event for anyone who wants to learn about deploying speech technology for business applications, including:

  • C-level executives
  • Enterprise IT decision makers
  • Telecom IT decision makers
  • Customer service managers
  • Customer experience designers
  • Contact center professionals
  • Marketing executives
  • Speech solutions managers and developers
  • Interaction designers
  • Consumer electronics designers


  • Hear from over 100 speakers in more than 70 sessions including in-depth workshops, customer case studies, sunrise discussions, panel discussions, and more
  • Get access to industry-leading companies demonstrating cutting-edge technologies in the Customer Solutions Expo

  • Network with colleagues, peers, and experts in the speech technology industry during breaks, attendee lunches, receptions, and more

Focus Areas

Not sure which sessions at SpeechTEK are right for you? Are you interested in hitting all of the sessions about a particular topic? Click your topics of interest below and you'll be taken to a page that lists only the sessions focused on that particular topic.

Co-Located With

Diamond Sponsor

Platinum Sponsors

Gold Sponsors

Corporate Sponsors

Monday Keynote Lunch Sponsor

Tuesday Keynote Lunch Sponsor

Media Sponsors