April 9-11, 2018 | Renaissance Washington DC Hotel


Focus Areas

Open Source API

Monday, April 9, 2018

D103 - Bringing Conversational Technology to Call Centers & IVRs

2:00 p.m. - 2:45 p.m.
Dan Aharon, Product Manager, Google

Google and API.AI have been pioneers in conversational technology, powering more chatbots and conversational interfaces than any other company. Since API.AI (Dialogflow) is a cross-platform conversational tool, we show how it can be used to power conversational IVR and build non-linear conversations for call centers. We also invite a guest speaker who demonstrates how our technology is used.

D104 - A Voice-First World Is Our Future

3:00 p.m. - 3:45 p.m.

With voice-activated digital assistants playing a larger role in our phones and myriad of other home, auto, personal, and business devices, businesses of all kinds are focusing on incorporating AI assistants into their brand strategies and customer relations. We present the state of the digital assistant revolution, what’s to come next for voice- and chat-based interfaces, how brands can create more meaningful conversations with their customers, and how to integrate voice and conversational intelligence into all types of products.

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