April 9-11, 2018 | Renaissance Washington DC Hotel

The Customer Solutions Expo combines the SpeechTEK, Smart Customer Service, and CRM Evolution showcases. This central gathering place features the leading sales, marketing, customer service, and speech recognition solutions. The 2018 Customer Solutions Expo is the perfect opportunity to meet with C-level executives, industry pioneers, and the technology gurus who help you do your job better. Access to the Expo is included with all registration pass options.

See the full list of companies you can meet with at this year's Customer Solutions Expo here.

Expo Hours 

Monday, April 9 | 5:00 p.m. - 7:00 p.m.
Grand Opening Reception 

Tuesday, April 10 | 10:00 a.m. - 4:30 p.m. 

Wednesday, April 11 | 10:00 a.m. - 1:00 p.m.  

Diamond Sponsor

Booth 301

Convergys

Convergys' Customer Interaction Technologies offer channel and technology-agnostic solutions that fit seamlessly into client environments, regardless of infrastructure. In addition, our outcome-based delivery model takes the risk out of digital transformation by providing Service Level Agreements based on achievement of key performance metrics.

Platinum Sponsors

Booth 209

Interactions, LLC

Interactions provides Intelligent Virtual Assistants that seamlessly combine artificial intelligence and human understanding to enable businesses and consumers to engage in productive conversations. With flexible products and solutions designed to meet the growing demand for unified, multichannel customer care, Interactions is delivering significant cost savings and unprecedented customer experience for some of the largest brands in the world.

Booth 305

Omilia

Omilia provides amazing customer experience with cognitive conversational self-service, on all channels, with one single platform. Omilia’s Omni-channel Virtual Assistant platform provides a seamless human-like end-to-end conversational experience for self-service across all channels. By leveraging the Omilia technology stack large enterprises can transform their call centers into a next-generation digital experience, say goodbye to complex IVR menu trees and poor customer service, and deploy the same Chat Bot on any digital text channel, all from the same exact application!

Gold Sponsors

Booth 302

Aculab

Aculab offers VoiSentry speaker verification; Aculab Cloud APIs; gateways; and more. Aculab`s VoiSentry speaker verification system enables the simplicity and convenience of verifying by voice as an alternative to agent-led ID&V. VoiSentry facilitates an unobtrusive and intuitive customer experience, enhanced fraud security, agent advocacy, and time and cost savings.

 

At Artificial Solutions We Make Technology Think! We believe that people should be able to interact with technology intelligently. Using their language, their terminology, across whatever device or service they choose. Out technology uses a form of AI we refer to as Natural Language Interaction (NLI). Delivered though our Teneo platform, it allows non-specialists to rapidly develop enterprise strength, conversational applications that reason, analyze, and react – just like a human.

Cobalt is a leading provider of custom speech and language. The company was founded in 2014 by Jeff Adams, who had previously led speech groups at Amazon, Yap, and Nuance. Cobalt offers a broad variety of speech and natural language recognition, understanding, analysis, TTS, as well as expert consulting. For more information, visit www.cobaltspeech.com.

Global Services for Machine Intelligence, Lionbridge provides the human component to complement and augment our customers’ AI efforts by providing unparalleled scalability and complete global coverage. For more information about Global Services for Machine Intelligence, Lionbridge, please visit www.lionbridge.com/GSMI or contact GSMI@lionbridge.com.

Booth 300

GoVivace Inc.

GoVivace Inc. specializes in speech technologies such as speech recognition and voice biometrics and emotionally intelligent dialogue with use of gender, accent, emotion and age identification. We enable IVR, call analytics, closed captioning, dialogue based mobile apps, IoT applications and education. GoVivace also provides speech and language software consulting services that focus on the your specific needs.

Booth 309

ID R&D

ID R&D creates science-driven authentication solutions based on proprietary voice and behavioral biometrics, liveness and anti-spoofing capabilities. These unique products are designed for mobile log-in and conversational interface environments and are built to reduce the friction of authentication UX while enhancing the security. With one of the strongest R&D teams in the industry, we bring innovative, trend-setting biometric capabilities to the market.

Booth 308

LumenVox, LLC

LumenVox is a speech automation software company providing core speech technologies that include the LumenVox Speech Recognizer, Text-to-Speech, Call Progress Analysis and Speech Tuner. LumenVox products provide support for multiple languages and dialects. LumenVox technology provides tools for effectively connecting and communicating with users, increasing user satisfaction, and improving employee productivity.

Booth 311

OneReach

Communication Studio 2.0 is a second-generation conversational platform shaped by years of research and data from it’s predecessor. Join over 10,000 non-developers and developers to create meaningful bots and AI experiences that people enjoy using, operate in any channel, and are powered by the latest artificial intelligence.

Speechocean is capable of providing various types of large databases and data-related services in many languages and accents such as data designing, collecting, transcribing, annotating and linguistic services and other related processing services for many technical fields such as speech synthesis, speech recognition, machine translation, nature language understanding and etc.

Corporate Sponsors

Aspect’s mission is to profoundly simplify and significantly improve customer engagement. Our solutions engage consumers, empower agents, improve quality, and lower the cost of delivering remarkable experiences. Aspect’s robust, intuitive and beautifully-designed software, delivered via our cloud, private cloud and on-premises, provides everything needed to delight consumers and employees alike.

Speech-Soft is a global solutions provider deploying innovative customer experience products, tools and technologies. We specialize in customer interaction strategy, conversational speech and OmniChannel chat/AI enabled applications (NLU, Virtual Assistant). Our experts collaborate with you and industry leading partners to deliver measurable business results Easier, Faster and with Better value.

Co-Located With

Diamond Sponsor

Platinum Sponsors

Gold Sponsors

Corporate Sponsors

Monday Keynote Lunch Sponsor

Tuesday Keynote Lunch Sponsor

Media Sponsors