April 9-11, 2018 | Renaissance Washington DC Hotel


The Customer Solutions Expo combines the SpeechTEK, Smart Customer Service, and CRM Evolution showcases. This central gathering place features the leading sales, marketing, customer service, and speech recognition solutions. The 2018 Customer Solutions Expo is the perfect opportunity to meet with C-level executives, industry pioneers, and the technology gurus who help you do your job better. Access to the Expo is included with all registration pass options.

Expo Hours 

Monday, April 9 | 5:00 p.m. - 7:00 p.m.
Grand Opening Reception 

Tuesday, April 10 | 10:00 a.m. - 4:30 p.m. 

Wednesday, April 11 | 10:00 a.m. - 1:00 p.m.  

Diamond Sponsor

Booth 301


Convergys' Customer Interaction Technologies offer channel and technology-agnostic solutions that fit seamlessly into client environments, regardless of infrastructure. In addition, our outcome-based delivery model takes the risk out of digital transformation by providing Service Level Agreements based on achievement of key performance metrics.

Platinum Sponsors

Booth TBD

Interactions, LLC

Interactions provides Intelligent Virtual Assistants that seamlessly combine artificial intelligence and human understanding to enable businesses and consumers to engage in productive conversations. With flexible products and solutions designed to meet the growing demand for unified, multichannel customer care, Interactions is delivering significant cost savings and unprecedented customer experience for some of the largest brands in the world.

Booth 305


Omilia provides amazing customer experience with cognitive conversational self-service, on all channels, with one single platform. Omilia’s Omni-channel Virtual Assistant platform provides a seamless human-like end-to-end conversational experience for self-service across all channels. By leveraging the Omilia technology stack large enterprises can transform their call centers into a next-generation digital experience, say goodbye to complex IVR menu trees and poor customer service, and deploy the same Chat Bot on any digital text channel, all from the same exact application!

Gold Sponsors

Booth 302


Aculab offers VoiSentry speaker verification; Aculab Cloud APIs; gateways; and more. Aculab`s VoiSentry speaker verification system enables the simplicity and convenience of verifying by voice as an alternative to agent-led ID&V. VoiSentry facilitates an unobtrusive and intuitive customer experience, enhanced fraud security, agent advocacy, and time and cost savings.


Cobalt is a leading provider of custom speech and language. The company was founded in 2014 by Jeff Adams, who had previously led speech groups at Amazon, Yap, and Nuance. Cobalt offers a broad variety of speech and natural language recognition, understanding, analysis, TTS, as well as expert consulting. For more information, visit www.cobaltspeech.com.

Booth 300

GoVivace Inc.

GoVivace Inc. specializes in speech technologies such as speech recognition and voice biometrics and emotionally intelligent dialogue with use of gender, accent, emotion and age identification. We enable IVR, call analytics, closed captioning, dialogue based mobile apps, IoT applications and education. GoVivace also provides speech and language software consulting services that focus on the your specific needs.

Booth 308


Booth 316

LumenVox, LLC

Speechocean is capable of providing various types of large databases and data-related services in many languages and accents such as data designing, collecting, transcribing, annotating and linguistic services and other related processing services for many technical fields such as speech synthesis, speech recognition, machine translation, nature language understanding and etc.

Corporate Sponsors

Aspect’s mission is to profoundly simplify and significantly improve customer engagement. Our solutions engage consumers, empower agents, improve quality, and lower the cost of delivering remarkable experiences. Aspect’s robust, intuitive and beautifully-designed software, delivered via our cloud, private cloud and on-premises, provides everything needed to delight consumers and employees alike.

Speech-Soft is a global solutions provider deploying innovative customer experience products, tools and technologies. We specialize in customer interaction strategy, conversational speech and OmniChannel chat/AI enabled applications (NLU, Virtual Assistant). Our experts collaborate with you and industry leading partners to deliver measurable business results Easier, Faster and with Better value.

Exhibiting Companies

Co-Located With

Diamond Sponsor

Platinum Sponsors

Gold Sponsors

Corporate Sponsors

Monday Keynote Lunch Sponsor

Tuesday Keynote Lunch Sponsor

Media Sponsors