April 9-11, 2018 | Renaissance Washington DC Hotel

Registration

Call for Speakers is Now Closed

Important Dates

Deadline for Extended Submissions October 13, 2017
Submit Your Proposal Today!
Notification of Acceptance/Rejection November 17, 2017
Conference April 9-11, 2018
SpeechTEK University April 8 & 11, 2018

Connecting with Customers

Speech and conversational technologies—from voice-only IVR to visual IVR, multimodal to omnichanel, from simple commands to advanced natural language, and from smart apps to digital assistants (both voice and text)—help businesses connect with customers. These technologies help customers search, query, interact, and perform transactions easily and effectively.

Share your story about how speech and conversational technologies make a difference for your customers or organization at SpeechTEK 2018. We solicit proposals focused on unique and innovative themes supported by real-world examples, designed to inform and expose the audience to new ideas. Please avoid product pitches.

Target Audience 

SpeechTEK attendees include C-level executives, IT decision makers, customer service managers, customer experience designers, interaction designers, speech solutions managers and developers, anyone who wants to learn about designing, implementing, and deploying speech technologies.

Suggested Proposal Topics

We solicit presentations, panel discussions, sunrise session discussions on the following topics. To illustrate the scope of each topic, we have listed some of the possible titles. We encourage these and other titles that discuss how each technology works, how to implement and use the technology, its advantages and disadvantages, and how it solves your business problems.

Bots

  • How to choose a bot framework and toolkit
  • What you need to know about training digital agents
  • The complexities of multi-channel digital agents
  • When a digital agent should speak, text, or illustrate
  • How to build cross-platform digital agents
  • How should digital agents communicate with each other
  • Should you create your own branded digital assistant
  • How to leverage your experience and knowledge of building IVRs to the building of bot-based digital agents
  • Hands-on Workshop: Build your digital agent
  • Other

Digital Transformation

  • A guide to digital transformation
  • How to architect a configurable and reusable digital agent using APIs and open source tools
  • Integrate NL into legacy apps
  • Managing the conversation between customers and digital agents
  • Using digital transformation to expand and reach new audiences
  • Providing consistent conversational interactions across IVR, mobile apps, text, and chat-based interactions
  • Other

Biometrics & Security

  • How to identify users by voice, word phrasing, behavior, and other characteristics
  • How to use conversational interaction to identify and validate users
  • How to keep voice and user digital data secure
  • How to detect morphed voices, fraud, spoofing, and other nefarious actions
  • How to use voice forensics to detect fraudulent calls
  • Managing customer expectations to capture and use customer data
  • Other

Response Generation

  • How to generate responses to user questions
  • When should a digital agent respond by speaking, texting, or illustrating
  • When to use voice morphing
  • How to personalize digital agent responses
  • Translation and multilingual systems
  • Other

Emotion

  • How to detect emotion from voice
  • How to detect emotion from users phrasing and syntax
  • How can digital agents take advantage of user emotion
  • How to extract user characteristics (gender, age, emotion, language) from speech
  • Other

IVR

  • How to modernize your IVR
  • Are grammars still necessary?
  • Add visuals to voice
  • How to effectively target outbound calls
  • How to move from voice-only to omnichannel
  • Should new laws be enacted to control robocalls
  • Other

Experience Design

  • New guidelines for NL conversations
  • Experience designer educational curriculum
  • Job description for experience designers
  • How to handle errors in a conversational design
  • Alternative approaches to experience design
  • Why so many digital assistants fail
  • Useful design patterns and best practices
  • How to choose and implement agent personality
  • Other

Evaluation and Analytics

  • Methodologies to evaluate, improve, and fine tune speech applications
  • How good is your digital assistant: metrics and measurements?
  • Best practices for fine tuning your speech application
  • Other

Developers

  • Managing the development and deployment of speech-enabled applications
  • Review the capabilities of new toolkits, frameworks, reusable bots, APIs
  • Platforms for developing speech-enabled applications
  • Other

Future Trends

  • New devices using speech and conversational technologies
  • Customer trends and product opportunities
  • Impact of speech and conversational technologies on businesses
  • Law, ethics, and governance
  • Speech vendor CTO describes the state-of-the-art in speech and conversational technologies
  • Other

New and Innovative Uses of Speech Technologies

  • Using voice to search text data
  • Using voice to search voice data
  • Real-world customer case studies
  • Speech in mobile applications
  • Speech in virtual reality and augmented reality
  • Product opportunities for innovative speech-enabled apps for health care
  • Product opportunities for innovative speech-enabled apps for financial enterprises
  • Product opportunities for innovative speech-enabled apps Internet of Things applications
  • Product opportunities for innovative IVR applications
  • Product opportunities for innovative speech-enabled wearable applications
  • Product opportunities for innovative speech-enabled in the automobile
  • Product opportunities for innovative speech-enabled embedded speech applications
  • Speech vendor CTO describes the state-of-the-art in speech and conversational technologies
  • Other

Other topics

  • Cognitive computing: new hardware and/or software that mimics the functioning of the huan brain
  • Patent procedure
  • Other interesting topics not mentioned above

Tips for Submitting a Good Proposal

  • Most attendees are knowledgeable about the basics of speech technologies and appreciate more advanced presentations.
  • We evaluate proposals in the order received, so submit your proposals early! Early proposals have a better chance for acceptance than proposals submitted near the deadline.
  • Think about who you want to address and write your proposal for a specific segment of the SpeechTEK audience.
  • Be as specific as you can. We prefer proposals with clear, precise themes and specific examples over proposals that have vague, high-level ideas.
  • No sales pitches. Attendees dislike listening to product pitches in conference sessions. We will not consider any proposal appearing to be sales-oriented.

The Fine Print 

  • You may choose among a number of different presentation types, including 45-minute presentations, panel discussions, and case studies. We recommend that you choose the presentation type that best fits your topic, although the conference chairs may ask you to modify your session type.
  • You may submit any number of proposals, but the participation of any individual will be limited to no more than two sessions.
  • We discourage joint presentations by two or more speakers. A presentation may list co-authors, but only a single presenter. The exception is a case study, where the project manager and the technology vendor may co-present.
  • Speaking slots are assigned to individuals, not to organizations.  If you mut cancel our presentation, your time will be reassigned by the conference program chair.
  • If your proposal is accepted, you will be asked to submit a PowerPoint presentation (for most session types). Each presentation should have no more than a single slide describing the author’s affiliation, products and services, and contact information. Except for SpeechTEK tutorials, presentations will be posted online for reference by attendees.

Submit Your Proposal

Thank you for your interest in presenting at SpeechTEK 2018!

Jim Larson

SpeechTEK Chair

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Conference Videos

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