April 9-11, 2018 | Renaissance Washington DC Hotel

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SpeechTEK 2018 Presentations

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Monday, April 9, 2018

Opening Keynote: Designing Customer Experiences that Matter to a New Generation of Accidental Narcissists
Keynote: Could Millennials Be Your Contact Center’s Secret Weapon?
Intro to Intelligent Assistants
Michael McTear - A101_McTear.pptx
Being Smart About Developing Intelligent Assistants
Keynote Lunch: From Onboarding to ‘Onbotting’: How Different Is a Bot From an Employee?
Product Managing the Launch of an Alexa Skill
New Approaches for Designing Chatbots
Solution Sessions
Advanced Natural Language Understanding With Today’s Toolkits
Deborah Dahl - B101_Dahl.pptx
Beyond Ambient Voice
Keynote Lunch: From Onboarding to ‘Onbotting’: How Different Is a Bot From an Employee?
Natural Language Voice Controls for IoT Products
Power Users of Voice—Voice in the Home
Advanced User Interfaces for Smart Assistants
David Attwater - C101_Attwater.pdf
Solution Session
Beyond WER: How to Evaluate Speech Technologies
Keynote Lunch: From Onboarding to ‘Onbotting’: How Different Is a Bot From an Employee?
Is the Net Promoter Score Dead?
James Isaacs - C103_Isaacs.pptx
Methodology for IVR Competitive Analysis
Jamey White - C104_White.pptx
PANEL: Voice 2.0: Unified Conversational Experiences Across Everything
How Deep Learning Has Changed Everything in the ASR Universe
Keynote Lunch: From Onboarding to ‘Onbotting’: How Different Is a Bot From an Employee?
Bringing Conversational Technology to Call Centers & IVRs
True Stories from Tuning Data

Tuesday, April 10, 2018

Patents, Speech, & Mobile Devices
Steven M. Hoffberg - SD201_Hoffberg.pptx
Tuesday Knowledge Café
Shred the Past: How to Create New Innovative Applications
Association for Voice Interaction Design Meeting
Crispin Reedy - SD204_Reedy.pptx
Keynote: How Artificial Intelligence is changing the Contact Center
Training the Digital Virtual Assistant
Brett Knight - A201_Knight.pdf
Case Study: Transformative Power of Conversational Customer Care
Quinn Agen - A202_Agen.pdf
Keynote Lunch - Voice & AI: Bringing Digital Transformation to the Masses
AI Listening to Understand, Not to Reply
Multidimensional Localization: Talking, Texting, & Chatting in China
Martha Senturia - A204_Senturia.pptx
Creating Humanlike Conversational UIs for Global Use
The Rise of Voice-Activated Assistants in the Workplace
Embedded Conversational AI + Avatar = Lifelike Chatbots
Keynote Lunch - Voice & AI: Bringing Digital Transformation to the Masses
The Future of Far-Field Voice Capture Lies in the Fusion of Technologies
PANEL: Innovative Applications of Speech Technology From Academia
Thomson & Hansen - B204_Thomson.pdf
Thomson & Sahu - B204_Thomson.pptx
Agurto & Thomson - B204_Agurto.pdf
Integrating Speech With Intelligent Services
Deborah Dahl - B205_Dahl.pptx
Modeling Conversation for Chatbots
Michael McTear - C201_McTear.pptx
Getting Chatbots Right–Assuring Quality Customer Experience
Mike Monegan - C202_Monegan.pdf
Keynote Lunch - Voice & AI: Bringing Digital Transformation to the Masses
How Can Digital Agents Make Use of User Emotion?
Bruce Balentine - C203_Balentine.pdf
PANEL: Your Mood, Your Opinion, & Your Impact
AVIxD Presents … What Makes a Customer Experience Designer
Kristie Flenord - C205_Flenord.pptx
Hybrid App in Emerging Markets
How Your IVR Can Become the Virtual Assistant Your Customers Demand
Keynote Lunch - Voice & AI: Bringing Digital Transformation to the Masses
Hearing, Seeing, & Doing: Cognitive Load in Interactive Multichannel Design
Dawn Harpster - D203_Harpster.pptx
Marry Visuals With Bots for Twice the Customer Experience
Speech-Driven, In-Queue Music and Messaging Slays the ‘On-Hold Problem’
Marcus Graham - D205_Graham.pptx

Wednesday, April 11, 2018

Is It Time to Throw Our IVR in the Trash Can?
David Attwater - SD301_Attwater.pdf
Future Speech-Enabled Applications
A Radically New Approach to Self-Service
Keynote: Humans in the Loop: NLP, Ontology, & Active Learning Applied for Text/Speech/Video
Security & Fraud Prevention Using Biometrics
Are You Protecting Your Customers? Trends in the Authentication Transformation
Jessica Baeten - A302_Baeten.pptx
Case Study: How Speech Technology is transforming brick-and-mortal retail
Case Study: From Concept to Reality— Conversational Agents in the Real World
Kenneth Conroy - B302_Conroy.pptx
A Compass & a Life Preserver
Brenda Gutierrez - C301_Gutierrez.pptx
Super-Human Augmented Reality? Yes, Please!
Deep Learning Improves Speaker Verification Accuracy & Trait Extraction
Peter Soufleris - D301_Soufleris.pptx
DNN Triplets Approach to Avoid Voice Biometric Spoofing
Ciro Gracia - D302_Gracia.pptx
Ciro Gracia - D302_Gracia.mp4

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