Monday, April 9, 2018

Opening Keynote: Designing Customer Experiences that Matter to a New Generation of Accidental Narcissists

Keynote: Could Millennials Be Your Contact Center’s Secret Weapon?

Intro to Intelligent Assistants

Being Smart About Developing Intelligent Assistants

Keynote Lunch: From Onboarding to ‘Onbotting’: How Different Is a Bot From an Employee?

Product Managing the Launch of an Alexa Skill

New Approaches for Designing Chatbots

Solution Sessions

Advanced Natural Language Understanding With Today’s Toolkits

Beyond Ambient Voice

Keynote Lunch: From Onboarding to ‘Onbotting’: How Different Is a Bot From an Employee?

Natural Language Voice Controls for IoT Products

Power Users of Voice—Voice in the Home

Advanced User Interfaces for Smart Assistants

Solution Session

Beyond WER: How to Evaluate Speech Technologies

Keynote Lunch: From Onboarding to ‘Onbotting’: How Different Is a Bot From an Employee?

Is the Net Promoter Score Dead?

Methodology for IVR Competitive Analysis

PANEL: Voice 2.0: Unified Conversational Experiences Across Everything

How Deep Learning Has Changed Everything in the ASR Universe

Keynote Lunch: From Onboarding to ‘Onbotting’: How Different Is a Bot From an Employee?

Bringing Conversational Technology to Call Centers & IVRs

True Stories from Tuning Data
Tuesday, April 10, 2018

Patents, Speech, & Mobile Devices

Tuesday Knowledge Café

Shred the Past: How to Create New Innovative Applications

Association for Voice Interaction Design Meeting

Keynote: How Artificial Intelligence is changing the Contact Center

Training the Digital Virtual Assistant

Case Study: Transformative Power of Conversational Customer Care

Keynote Lunch - Voice & AI: Bringing Digital Transformation to the Masses

AI Listening to Understand, Not to Reply

Multidimensional Localization: Talking, Texting, & Chatting in China

Creating Humanlike Conversational UIs for Global Use

The Rise of Voice-Activated Assistants in the Workplace

Embedded Conversational AI + Avatar = Lifelike Chatbots

Keynote Lunch - Voice & AI: Bringing Digital Transformation to the Masses

The Future of Far-Field Voice Capture Lies in the Fusion of Technologies

PANEL: Innovative Applications of Speech Technology From Academia

Integrating Speech With Intelligent Services

Modeling Conversation for Chatbots

Getting Chatbots Right–Assuring Quality Customer Experience

Keynote Lunch - Voice & AI: Bringing Digital Transformation to the Masses

How Can Digital Agents Make Use of User Emotion?

PANEL: Your Mood, Your Opinion, & Your Impact

AVIxD Presents … What Makes a Customer Experience Designer

Hybrid App in Emerging Markets

How Your IVR Can Become the Virtual Assistant Your Customers Demand

Keynote Lunch - Voice & AI: Bringing Digital Transformation to the Masses

Hearing, Seeing, & Doing: Cognitive Load in Interactive Multichannel Design

Marry Visuals With Bots for Twice the Customer Experience

Speech-Driven, In-Queue Music and Messaging Slays the ‘On-Hold Problem’
Wednesday, April 11, 2018

Is It Time to Throw Our IVR in the Trash Can?

Future Speech-Enabled Applications

A Radically New Approach to Self-Service

Keynote: Humans in the Loop: NLP, Ontology, & Active Learning Applied for Text/Speech/Video

Security & Fraud Prevention Using Biometrics

Are You Protecting Your Customers? Trends in the Authentication Transformation

Case Study: How Speech Technology is transforming brick-and-mortal retail

Case Study: From Concept to Reality— Conversational Agents in the Real World

A Compass & a Life Preserver

Super-Human Augmented Reality? Yes, Please!

Deep Learning Improves Speaker Verification Accuracy & Trait Extraction

DNN Triplets Approach to Avoid Voice Biometric Spoofing