April 9-11, 2018 | Renaissance Washington DC Hotel

Registration

Focus Areas

Fraud Prevention

Wednesday, April 11, 2018

A301 - Security & Fraud Prevention Using Biometrics

10:45 a.m. - 11:30 a.m.
Mia Puzo, Fraud Prevention SME, Nuance

Learn how biometrics uniquely balances security and convenience while bringing a new level of personalization to customer service. Discover ways in which AI can help create biometric watchlists that spot abnormal activities as they happen. Compare the features and benefits of various types of biometrics. Explore use cases for biometrics and real-world examples.

A302 - Are You Protecting Your Customers? Trends in the Authentication Transformation

11:45 a.m. - 12:30 p.m.
Jessica Baeten, Senior Manager, 800.VERIZON, Verizon

From data breaches to the latest phishing scam, are you prepared to ensure your customers’ data is protected? Baeten reviews methods used to authenticate callers in contact centers. Learn about popular methods (PINs and passwords), current recommendations (voice biometrics, using multiple factors …), and what the future of authentication will look like (behavioral biometrics, predictive analytics …). Are you prepared to protect your customer?





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