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SpeechTEK 2013 - Tuesday, August 20, 2013
C203 – PANEL: Things We Wish Our Clients Knew
1:45 p.m - 2:30 p.m
MODERATOR: Catherine Zhu, Principal Consultant - SpeechUsability
Elaine Cascio, Vice President - Vanguard Communications Corp
Lizanne Kaiser, Sr. Principal Business Consultant - Genesys
Rebecca Nowlin Green, Principal Business Consultant, - Nuance

An unspoken truth among consultants is that we find ourselves giving the same advice to many of our clients. Across industries, customer care models, and customer profiles, there are certain core lessons that almost all client organizations need, which can hinder them as they begin speech projects. Join this expert panel as they share the lessons that can help you prepare and hit the ground running with your next speech project.

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