What You Missed at the 2011 Event

Monday 9:00 a.m. - 10:00 a.m.

WELCOME & OPENING KEYNOTE

Responding to the Voice of the Constituent/Customer

David Gergen , Senior Political Analyst - CNN

The internet, mobile devices, and social media are having such a profound effect on the way people acquire and share information that it’s changing the course of history. From the latest U.S. presidential and congressional shifts to political unrest in the Middle East, an inescapable truth has emerged: People want to be heard and they want the governments and organizations that serve them to respond to their needs. Failing to do so, as recent events have shown, can inspire a severe backlash that threatens a change in leadership and government stability. Drawing on his extensive political experience and acumen, David Gergen will explain why this is happening and how businesses can avoid the mistakes of government leaders.

Tuesday 9:00 a.m. - 10:00 a.m.

KEYNOTE PANEL

Mobility — A Game-Changer for Speech?

Bruce Pollock, Vice President, Strategic Growth and Planning - West Interactive

Mike Phillips, Chief Technology Officer - Vlingo

Mazin Gilbert, Executive Director of Technical Research - AT&T

Vlad Sejnoha, Vice President, Chief Scientist - Nuance Communications

New mobile devices are dramatically changing how customers interact with businesses. This panel of industry experts describes what new applications will be supported on mobile devices, discusses how speech technologies will be used by these applications, and describes how voice user interfaces will be integrated with graphical user interfaces. Will users embrace voice as they have embraced keypads on mobile devices? Are speech recognition and natural language processing able to process user speech into mobile devices? Will speech-enabled mobile applications replace IVR applications? Learn the answers to these questions and more during this keynote panel.

Wednesday 2:15 p.m. - 3:15 p.m.

CLOSING KEYNOTE

Prescription: What’s Needed to Move Speech Forward?

Susan L. Hura, Principal - SpeechUsability

James A. Larson, Vice President - Larson Technical Services

With the IVR market becoming saturated, industry consolidation, and the remaining customer distaste for automated IVR systems, what’s needed to move the speech industry forward? Speech technology holds the promise of enabling customers and businesses to connect in a timely, effective, and engaging manner, but how can businesses achieve this goal? The hard reality is that the industry must embrace change or become obsolete. The days of separate voice-only and visual-only interactions are gone. An organization must enable customers to get the same information via any channel (IVR, web, mobile applications, social networks, or face-to-face interaction) and enable them to switch channels seamlessly without losing information. This closing keynote presentation reviews the best ideas presented at the conference and adds suggestions for how to improve the interaction between customers and businesses in this smartphone age.

SpeechTEK Labs

This year marks our fourth SpeechTEK Labs in which attendees can sample the latest speech technology products, talk to developers, and speak openly to our expert panel of judges about the technology. These sessions, which take place on Monday, will provide objective evaluations of new speech technology and show how speech is breaking new ground in various industries. Attendees will have the opportunity to evaluate speech products in the areas of speech application development tools, analytics, and voice biometrics. As an added benefit, the judges will issue ratings of the tools to provide further guidance to attendees.

Sunrise Discussions

SpeechTEK will host early morning discussions on Monday, Tuesday, and Wednesday for business professionals, project leaders, designers, and developers to openly talk about the topics listed below. This is a great opportunity for attendees to network, discuss challenges, and share ideas with peers and speech technology professionals.

SpeechTEK University

If you are considering deploying a speech application or looking to expand your knowledge base, be sure to attend a SpeechTEK University course. SpeechTEK University courses are in-depth, focused, 3-hour seminars on topics of special interest to speech technology and information technology professionals. Taught by experienced instructors, STEK University courses offer a structured and participatory learning experience. These are separately priced or may be purchased as part of your conference registration.

Customer Case Studies

Customer case study presentations marked with a Customer Case Study icon give you insight into how speech technologies are being applied in real-world situations. Presenters share how they successfully procure and deploy existing speech applications and how they avoid common pitfalls. In addition to formal conference sessions, there are many networking opportunities to meet other customers, including breakfasts, session breaks, lunches, receptions, and informal gatherings of customers with similar interests.

SpeechTEK Show and Exhibition

Visit any of the informative exhibits to learn about the latest products and services from all of the major speech technology vendors. Compare technology from multiple vendors and determine which products are most suited to your business needs

monday, august 8

5:00 p.m. – 7:00 p.m • Grand Opening Reception

tuesday, august 9

10:00 a.m. – 5:00 p.m

wednesday, august 10

10:00 a.m. – 1:00 p.m