SpeechTEK.com home
Monday Tuesday Wednesday
Sunrise Discussions Customer Case Studies SpeechTEK Labs
Keynotes Register Now SpeechTEK University
SpeechTEK 2011 - Tuesday, August 9, 2011
D202 – Managing Phone Calls
11:45 a.m - 12:30 p.m
MODERATOR: Daniel C Burnett, President - StandardsPlay
R.J. Auburn, Chief Technology Officer - Voxeo, an Aspect Company
Paolo Baggia, Director of International Standards - Loquendo

Learn how to use W3C’s Call Control eXtensible Markup Language (CCXML) for managing calls, including route calls based on data collected via a dialogue with the caller. CCXML can help establish multi-party conferences and add and remove participants. It enables organizations to place one or more outbound calls. Organizations can use the markup language to create “follow me” and “find me” applications that find the people you are trying to call by dialing their cell phone, home phone, and office phone in parallel. CCXML can enable call center applications to intelligently gather information from the caller and then pass that information on to the call center agent and more.

Connect with
SpeechTEK 2011


Gold Sponsor
Bronze Sponsor
Monday Lunch
Reception Sponsor
Tuesday Lunch
Tuesday Breaks Sponsor
Wednesday Lunch Sponsor
Media Sponsors