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SpeechTEK 2011 - Wednesday, August 10, 2011
C301 – Speech Application Tuning Considerations
9:00 a.m - 10:00 a.m
MODERATOR: Dan York, Director of Conversations - Voxeo, an Aspect Company
Pete Slabek, Voice Portal Operations Specialist - United Healthcare
Mark W Stallings, Managing Partner, VUI Design Practice - Forty 7 Ronin Inc.
Rich Garrett, Senior Solutions Consultant - [24]7
Greg Johnston, Senior IT Manager - IVR, Information Technologies - DISH Network

Tuning speech applications is considered to be a dark and mysterious practice that takes place in a remote room behind closed doors. The presenters want to pull back the curtain and, by using real customer examples and data, show the tools, processes, and techniques they employ to tune speech applications. Also discussed are the key points to consider when tuning, including tuning without a budget.

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