Three Events. One Location!
April 9-11, 2018 | Renaissance Washington, DC Hotel
The ways in which our customers communicate is ever-evolving and encompasses a variety of channels—social, mobile, phone, web, email, etc. To go above and beyond with your customer service engagement, it is important to have a wide-range of information in order to master each of these channels.
Get a jump on the competition when you upgrade your experience by selecting a Platinum or Gold Pass Pass. With these passes, you’ll have the opportunity to hone in on key speech, CRM, and customer service strategies that will improve the way you do business. These combined sessions feature more than 120 strategic and tactical customer sessions and workshops to choose from. Get yours today and save BIG over the cost of three separately priced events.
When you upgrade to either a Platinum (also includes SpeechTEK University) or Gold Pass, you’ll have the opportunity to discover how to design a better customer engagement strategy using CRM and customer service strategies.
At Smart Customer Service You'll Learn About:
- Real-world case studies
- CRM best practices
- Customer engagement strategies
- Latest trends in customer experience
- Building employee engagement
- CX solutions and processes
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At CRM Evolution You'll Learn About:
- Secrets of CRM success
- The future of CX
- Top tips for selecting a CRM solution
- The engagement economy
- Artificial intelligence preview
- Blockchain and the CMO
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To find out more about these conferences, visit
www.crmevolution.com or www.www.smartcustomerservice.com/2018.