April 9-11, 2018 | Renaissance Washington DC Hotel


Attend Three Events for One Great Price!


CRM Evolution SpeechTEK

April 9-11, 2018 | Renaissance Washington, DC Hotel

Customers have shown a need to communicate with organizations through a variety of channels-social, mobile, phone, web, email, etc. Organizations that go above and beyond with their customer engagement strategies recognize the importance of mastering these types of communication and have trained several departments to act on insight from these engagements. 

When you upgrade to an All Access Pass, you’ll have the opportunity to discover how to design a better customer engagement strategy using CRM and customer service strategies.

At Smart Customer Service You'll Learn About:

  • Voice of the customer strategies
  • Leveraging analytics for intelligent decisions
  • Social media support best practices
  • Mobile customer service strategies
  • Streamlining customer service processes
  • Building integrated multichannel support
  • Moving from multichannel to cross-channel support

At CRM Evolution You'll Learn About:

  • Increasing profitability
  • Streamlining business processes
  • Social, mobile, and hosted CRM strategies
  • Techniques to improve sales, marketing, and customer service
  • Customer satisfaction and loyalty strategies
  • Successful CRM metrics, techniques, and methodologies
  • CRM vendor selection tips

Registration Opens Soon!

To find out more about these conferences, visit
www.crmevolution.com or www.custservexperience.com.

Co-Located With

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Corporate Sponsors

Monday Keynote Lunch Sponsor

Tuesday Keynote Lunch Sponsor

Media Sponsors

Conference Videos

View video from previous SpeechTEK events here: