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SpeechTEK 2013 - Monday, August 19, 2013
D104 – WebRTC: The Move to Digital Customer Service
2:15 p.m - 3:00 p.m
MODERATOR: K.W.'Bill' Scholz, President - NewSpeech LLC AVIOS
Daniel C Burnett, President - StandardsPlay
Valentine Matula, Senior Director, Multimedia Research - Avaya
Max Ball, Director, Solutions Management - Genesys Telecommunications
Jason Miller, Product Marketing Manager, Service Assurance - Empirix

How can companies have their customers connect to speech systems and to customer service agents for assistance directly from within a mobile app or a PC browser session? With no heavy downloads or application installations, WebRTC provides voice, video, and cobrowsing so that an automated or live agent can help immediately from within the context of the customer’s mobile or browser activity.

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