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August 13 - 15, 2012
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Biographical Information
Max Ball
Solutions Management
Genesys Telecommunications

Max has been in the Digital Customer Service, Contact Center, and IVR world for over twenty years working at a variety of roles including Product Marketing and Management, Sales and Professional Services for a variety of companies including Edify, IBM and now Genesys. Max has been at Genesys for over eight years and serves as the company’s Director of Solutions Management responsible for their Mobile, Social, and Digital Channels solutions. Max’s background includes expertise on web based banking applications and natural language text interpretation software, he is a graduate of Stanford University

Conference Sessions By Max Ball
SpeechTEK 2013
Monday, August 19, 2013
2:15 p.m. - 3:00 p.m. D104: WebRTC: The Move to Digital Customer Service

SpeechTEK 2012
Tuesday, August 14, 2012
10:45 a.m. - 11:30 a.m. C201: Understanding Customer Journeys

Wednesday, August 15, 2012
11:45 a.m. - 12:30 p.m. C302: Measuring Customer Effort

SpeechTEK 2011
Tuesday, August 9, 2011
4:30 p.m. - 5:30 p.m. C205: Speech System Architectures and Platforms

Monday, August 8, 2011
4:15 p.m. - 5:00 p.m. C105: Enabling Effective Channel Mixing and Switching mc

SpeechTEK 2010
Monday, August 2, 2010
10:15 a.m. - 11:00 a.m. B101: Mobile Customer Experience

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SpeechTEK 2012


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