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| TRACK D: TECHNOLOGY ADVANCES |
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D104 – WebRTC: The Move to Digital Customer Service
2:15 p.m - 3:00 p.m
MODERATOR: K.W.'Bill' Scholz, President - NewSpeech LLC AVIOSMax Ball, Director, Solutions Management - Genesys Telecommunications Jason Miller, Product Marketing Manager, Service Assurance - Empirix
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How can companies have their customers connect to speech systems and to customer service agents for assistance directly from within a mobile app or a PC browser session? With no heavy downloads or application installations, WebRTC provides voice, video, and cobrowsing so that an automated or live agent can help immediately from within the context of the customer’s mobile or browser activity. |
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