The Customer Solutions Expo combines the SpeechTEK, Customer Service Experience, and CRM Evolution showcases. This central gathering place features the leading sales, marketing, customer service, and speech recognition solutions. The 2017 Customer Solutions Expo is the perfect opportunity to meet with C-level executives, industry pioneers, and the technology gurus who help you do your job better. Access to the Expo is included with all registration pass options.
Monday, April 24 | 5:00 p.m. - 7:00 p.m.
Grand Opening Reception
Tuesday, April 25 | 10:00 a.m. - 5:30 p.m.
Wednesday, April 26 | 10:00 a.m. - 1:00 p.m.
For over 30 years, Convergys has provided industry-leading technologies and services that balance customer satisfaction with cost reduction. We combine omnichannel technologies and award-winning Professional Services to deliver effortless, personalized interactions. Our solutions support over 7 billion interactions each year, and 98% of our clients would recommend our solutions.
Interactions is a leading provider of speech and natural language technology that enables businesses and consumers to engage in productive conversations. With flexible products and solutions designed to meet the growing demand for unified, multichannel customer care, Interactions is delivering significant cost savings and unprecedented customer experience for some of the largest brands in the world. For more information, visit www.interactions.com.
Omilia offers a complete platform for omni-channel Conversational Virtual Assistant solutions, providing users with a seamless, human-like conversational experience for self-service across all channels: voice in the IVR or Mobile App, or text on web-chat, facebook messenger, SMS and other messaging platforms. Omilia is filling a gap in the market by delivering a robust AI offering that is flexible, quick to deploy and demonstrably effective.
Inbenta is a global leader in AI, whose patented NLP fuels highly accurate search solutions for customer support, e-commerce and chatbots. With a foundation of 10+ years of R&D, Inbenta’s technology understands & delivers results based on the meaning behind customers’ search queries, not the individual keywords. The result: industry-leading 90%+ self-service rates.
Aspect provides brands around the world with the industry’s most innovative set of customer engagement capabilities for interaction management, campaign management and workforce optimization. Aspect is the only provider of a Natural Language Understanding (NLU)-based intelligent self-service solution for developing, deploying and analyzing text-based customer service bots that fully integrate into the entire customer engagement ecosystem.
LumenVox core products include Automated Speech Recognizer (ASR) and Text-to-Speech (TTS) engines, Call Progress Analysis (CPA), LumenVox Speech Tuner, LumenVox Dashboard and natural language solution support. Based on industry standards, LumenVox speech software is one of the most accurate, natural sounding and reliable solutions in the industry.
Watch the 2017 preview below or view videos from previous SpeechTEK events here.