The Customer Solutions Expo combines the SpeechTEK, Customer Service Experience, and CRM Evolution showcases. This central gathering place features the leading sales, marketing, customer service, and speech recognition solutions. The 2017 Customer Solutions Expo is the perfect opportunity to meet with C-level executives, industry pioneers, and the technology gurus who help you do your job better. Access to the Expo is included with all registration pass options.
Monday, April 24 | 5:00 p.m. - 7:00 p.m.
Grand Opening Reception
Tuesday, April 25 | 10:00 a.m. - 5:30 p.m.
Wednesday, April 26 | 10:00 a.m. - 1:00 p.m.
Today's connected customer expects personalized, instant service across their channels of choice. Convergys' provides multichannel digital solutions - from chat, virtual assistants, social and voice - that reduce customer effort and call volumes. We design and deploy digital solutions with flexible software and software-as-a-service (SaaS) delivery models that help businesses turn the digital revolution into an easy to consume evolution.
Empirix is the recognized leader in end-to-end customer experience test automation; helping contact centers and enterprises maximize customer retention and gain market share by guaranteeing consistent user experience across communication channels. Through automated test case generation, regression, performance testing and ongoing monitoring, we help companies realize the value of their technology investments.
Interactions provides Intelligent Virtual Assistants that seamlessly combine Artificial Intelligence and human understanding to enable businesses and consumers to engage in productive conversations. With flexible products and solutions designed to meet the growing demand for unified, multichannel customer care, Interactions is delivering significant cost savings and unprecedented customer experience for some of the largest brands in the world. For more information, visit www.interactions.com.
Omilia offers a complete platform for omni-channel Conversational Virtual Assistant solutions, providing users with a seamless, human-like conversational experience for self-service across all channels: voice in the IVR or Mobile App, or text on web-chat, facebook messenger, SMS and other messaging platforms. Omilia is filling a gap in the market by delivering a robust AI offering that is flexible, quick to deploy and demonstrably effective.
Artificial Solutions' patented Natural Language Interaction technology, Teneo, enables people to converse with applications running on any connected device in a humanlike, intelligent manner. With Teneo, enterprises can rapidly develop artificially intelligent, machine learning, conversational applications that are capable of analyzing the data generated too-all from a single platform. www.artificial-solutions.com
Inbenta is a global leader in AI, whose patented NLP fuels highly accurate search solutions for customer support, e-commerce and chatbots. With a foundation of 10+ years of R&D, Inbenta’s technology understands & delivers results based on the meaning behind customers’ search queries, not the individual keywords. The result: industry-leading 90%+ self-service rates.
Aspect provides brands around the world with the industry’s most innovative set of customer engagement capabilities for interaction management, campaign management and workforce optimization. Aspect is the only provider of a Natural Language Understanding (NLU)-based intelligent self-service solution for developing, deploying and analyzing text-based customer service bots that fully integrate into the entire customer engagement ecosystem.
Speech-Soft is a global business solutions integrator specializing in customer interaction strategy, speech and chat/AI enabled applications (NLU, Omni-Channel customer experience) for Cisco and Avaya environments. Our broadly skilled experts collaborate with industry leading partners, leveraging innovative tools and technologies to solve business problems Easier, Faster and with Better value.
AppTek, a pioneer in automatic speech recognition (ASR), machine learning and AI, has been delivering the most technically advanced applications for over 20 years. By converting spoken language into text, AppTek makes audio and video assets searchable, discoverable, analyze-able and significantly more valuable for telephony, media, mobile and commerce.
Cobalt is the leading provider of custom speech and language solutions for small and large businesses. We offer speech recognition, synthesis, and analysis of both text and audio. We apply our team's experience to your company's objectives.
Designing products and experiences requires careful consideration of the end user's goals, language, and culture. Globalme localizes and field tests your products and the experience you provide, ensuring they are ready for people. Globalme provides multilingual and natural language utterance data collection, linguistic analysis, requirements, usability and speech recognition testing and localization services.
GoVivace Inc. specializes in speech technologies such as automatic speech recognition and speaker language and gender identification. We enable IVR, call analytics, closed captioning; dialogue based mobile apps, IoT applications, and education. GoVivace also provides speech and language software consulting services that focus on the your specific needs.
LG-TEK provides customer-focused, process driven engineering services to both government and commercial clients. LG-TEK matches your business goals and requirements with the right technology. Our latest product offering, BioVoiceIt enables advanced speaker recognition across multiple platforms. LG-TEK's mission is to provide customers with high quality consulting services and products in Information Technology, System and Software Engineering, Program Management, Linguistic and Training areas.
LumenVox core products include Automated Speech Recognizer (ASR) and Text-to-Speech (TTS) engines, Call Progress Analysis (CPA), LumenVox Speech Tuner, LumenVox Dashboard and natural language solution support. Based on industry standards, LumenVox speech software is one of the most accurate, natural sounding and reliable solutions in the industry.
Phonexia automates and simplifies your world with speech technologies and helps you to process speech data in any possible way you intend to. Working exclusively through partners network, Phonexia delivers customer tailored solutions to commercial entities such as call centers and banks.
Watch the 2017 preview below or view videos from previous SpeechTEK events here.