April 24-26, 2017 | Washington Marriott Wardman Park

The Smart Customer Interactions Event
Call for Speakers

Join your peers in Washington, D.C. this Spring and learn about the new and innovative ways speech technologies are becoming a part of everyday life and making your job easier.

Speech as the Innovative Interface

New uses of speech technologies are changing the way people interact with companies, devices, and each other. Speech frees users from keyboards and tiny screens and enables valuable, effective interactions in a variety of contexts. Find out more when you attend SpeechTEK 2017!

Why You Should Attend

Four simultaneous tracks of content featuring keynote presentations, panel discussions, hands-on workshops, case studies, and more, attend SpeechTEK and learn to: 

  • Meet business goals with speech
  • Improve customer loyalty and satisfaction
  • Increase adoption and acceptance of self-service offerings
  • Select the best technology for your business problem
  • Choose the right tools and environments
  • Diagnose and solve speech application problems
  • Design a successful speech customer experience
  • Apply the latest principles in voice interaction design
  • Use the latest advances in speech technology
  • Plan and manage successful speech deployments

Who Should Attend

SpeechTEK 2017 is a must-attend event for anyone who wants to learn about deploying speech technology for business applications, including:

  • C-level executives
  • Enterprise IT decision makers
  • Telecom IT decision makers
  • Customer service managers
  • Customer experience designers
  • Contact center professionals
  • Marketing executives
  • Speech solutions managers and developers
  • Interaction designers
  • Consumer electronics designers

Highlights

  • Hear from over 100 speakers in more than 70 sessions including in-depth workshops, customer case studies, sunrise discussions, panel discussions, and more
     
  • Get access to industry-leading companies demonstrating cutting-edge technologies in the Customer Solutions Expo

  • Network with colleagues, peers, and experts in the speech technology industry during breaks, attendee lunches, receptions, and more

Hot Topics

Analytics and Tuning


Analyze your customer’s textual and verbal conversations to identify dialog trouble points that need fine-tuning. Mine large collections of conversations to detect customer information and emerging trends. Discuss tools and strategies for extracting useful knowledge about your customers and their buying habits. Share how you can take action to improve products and offerings based in these insights.

Evaluation


All too often usability testing is left until the end of a project, when time and resources are scarce. What are the best practices for testing speech-enabled interaction processes during design, development, and deployment? What criteria should you use to evaluate these processes?

Natural Language Understanding


A variety of techniques can be used to interpret customers’ natural, everyday spoken utterances. Techniques including sophisticated grammars, statistical language models, semantic processing, and advanced artificial intelligence may be used to create language user interfaces (LUI). Share how these technologies can be used to provide an intuitive and powerful interaction modality between your organization and your customers.

Omnichannel, Multichannel and Multimodal


Organizations have many channels and modalities for communicating with customers. There are advantages and constraints of physical channels (such as phone, fax, keyboard, and screen) and interaction modalities (such as voice, touch, and typing). Discuss how to use each of these channels and modes, and how to enable your customers to switch effortlessly among them.

Public Sector Applications of Speech Technologies


How can public sector organizations use speech for cyber security and fraud protection? What are the best practices for making improvements to aging public sector IVR systems? How can we extend government usability guidelines to include speech technologies? What are the best tips for potential vendors hoping to understand the public sector GSA contracting process?

Security and Voice Biometrics


Your customers no longer need to remember additional passwords to protect the privacy and security of their data. Instead, they can use their voice as part of a multifactor authentication strategy to identify themselves to your company’s customer-interaction systems and reduce fraud and theft. Share details about how speech technologies and processes  can enable voice registration, user identification, and authentication.

Smart Devices and the Internet of Things


Customers will converse via Language User Interfaces with smart devices to control appliances, mobile devices, and computers in the home, the workplace, and everywhere else. Discuss the capabilities of these new devices and how to determine if they should be part of your organization’s customer interaction strategy.

Technology Advances


The algorithms and methods that underlie commercially available speech technologies are changing rapidly. We welcome summary and overview proposals that describe how advances in basic technology are enabling improved performance of speech technologies. Describe alternative approaches to persistent challenges in speech technologies or present comparative analyses of methods available on the market today

Voice-enabled Virtual agents


SIRI focused the world’s attention on voice-enabled virtual agents, artificial agents that interact on the customer’s behalf with one or more business. Discuss various types of virtual agents, from those like SIRI that interact with multiple companies on behalf of the user, to your own company-focused virtual assistant that caters to your customers and processes.

Co-Located With

Conference Videos

View video from previous SpeechTEK events here: