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August 13 - 15, 2012
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Biographical Information
Eduardo Olvera
Sr. Manager & Global Emerging Technology Lead, UI Design
Professional Services


Eduardo is a Senior UI Manager & Global Discipline Leader at Nuance Communications. His work on many international English, Spanish and French voice user interfaces for such industry leading corporations as US Airways, Wells Fargo, USAA, FedEx, Ford, Walgreens, Telefonica Movistar, Bank of America, Fidelity, US Bank, Geico, Vanguard, Samsung, Virgin, MetroPCS, Sprint, and Sempra, give him a deep understanding of the user and business challenges of mobile, multilingual and multimodal application design, development and implementation.



Conference Sessions By Eduardo Olvera
SpeechTEK 2015
Monday, August 17, 2015
1:15 p.m. - 2:00 p.m. A103: Innovative Strategies for Behavior Change and User Adoption

SpeechTEK 2013

SpeechTEK 2012
Monday, August 13, 2012
10:15 a.m. - 11:00 a.m. B101: Effective Natural Language
3:15 p.m. - 4:00 p.m. B105: PANEL: Making Smart Design Choices
1:15 p.m. - 2:00 p.m. C103: Managing Customer Experience Design

SpeechTEK 2010
Tuesday, August 3, 2010
1:45 p.m. - 2:30 p.m. D203: Lessons in Multimodal Interaction Design

Monday, August 2, 2010
4:15 p.m. - 5:00 p.m. B106: Measuring the Customer Experience

Wednesday, August 4, 2010
2:45 p.m. - 3:45 p.m. B304: Solve My VUI Problem!

SpeechTEK 2009
Sunday, August 23 2009
1:30 p.m. - 5:00 p.m. STKU-2: Introduction to Voice User Interface Design

Monday, August 24 2009
11:15 a.m. - 12:00 p.m. B102: Efficient Design

Wednesday, August 26 2009
11:45 a.m. - 12:30 p.m. A302: Measuring Customer Experience
10:45 a.m. - 11:30 a.m. B301: Bilingual Spanish/English Design

SpeechTEK 2008
Sunday, August 17
1:30 p.m. - 4:30 p.m. STKU-1: Introduction to Voice User Interface Design

Tuesday, August 19
1:45 p.m. - 2:30 p.m. A203: Cross-Channel User Experience

Monday, August 18
3:15 p.m. - 4:00 p.m. B105: Lessons in Multimodal Usability

SpeechTek 2007

Tuesday, August 21
10:45 a.m. - 12:00 p.m. B201: Para Continuar en Espanol

Thursday, August 23: SpeechTEK University
1:30 p.m. - 4:30 p.m. Assessing & Improving Caller Experience

Articles By Eduardo Olvera

Top 10 Survival Strategies for Spanish Applications

The companion piece to ¿Bueno? Are You Listening to Your Spanish Speakers by Sondra Ahlén, Lizanne Kaiser and Eduardo Olvera.

Bueno? Are You Listening to Your Spanish Speakers

Spanish speakers are the fastest growing population in the United States. To realize the full potential of this largely untapped market, businesses must plan for the impact this will have on self-service automation; voice user interface designers need to incorporate best practices targeted for these users; and the industry as a whole should offer technology solutions and packaged applications specific to Spanish as spoken in the United States.
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