Allyson Boudousquie

VP Market & Product Strategy

Picture of Allyson BoudousquieA popular speaker, published author, and subject matter expert on customer experience, Allyson brings a practical perspective to her role as Senior Director of Market Strategy, Product Management and R&D at Convergys. Her team is responsible for the market strategy and development of Convergys’ omnichannel interaction suite, which includes voice, mobile, agent desktop, and proactive communication solutions, as well as the new Customer Interaction Hub. Prior to joining Convergys, Allyson helped manage the collections practice for the second-largest financial institution in the United States, was Director of Business Process Marketing for a leading software company, and led the product marketing team for the launch of a software suite that included workforce management, recording and quality management, performance management, campaign management, agent coaching, and eLearning solutions.

SpeechTEK 2020

SpeechTEK 2018

  • Monday, April 9, 2018
    • 10:00 a.m. - 10:15 a.m. Keynote: Could Millennials Be Your Contact Center’s Secret Weapon?
  • Tuesday, April 10, 2018
    • 12:45 p.m. - 1:45 p.m. Keynote Lunch - Voice & AI: Bringing Digital Transformation to the Masses
    • 11:45 a.m. - 12:30 p.m. D202: How Your IVR Can Become the Virtual Assistant Your Customers Demand

SpeechTEK 2017

  • Tuesday, April 25, 2017
    • 12:45 p.m. - 1:45 p.m. KEYNOTE LUNCH - From IVR to IoT: Digital Transformation in the Real World
  • Monday, April 24, 2017
    • 4:15 p.m. - 5:00 p.m. Solution Sessions - Convergys

SpeechTEK 2016

  • Tuesday, May 24, 2016
    • 12:30 p.m. - 1:45 p.m. KEYNOTE LUNCH: IVRs Meet Star Wars: Is the Force With You?

SpeechTEK 2015

  • Tuesday, August 18, 2015
    • 2:45 p.m. - 3:30 p.m. C204: PANEL: Is Customer Experience Truly Omnichannel?
    • 12:30 p.m. - 1:45 p.m. SPONSORED KEYNOTE LUNCH: Is Your Customer Journey Stuck in the Breakdown Lane?
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