The Customer Solutions Expo combines the SpeechTEK, CRM Evolution, Smart Customer Service, and Digital Experience Conference showcases. This central gathering place features the leading sales, marketing, customer experience, and speech recognition solutions. It's the perfect opportunity to meet with C-level executives, industry pioneers, and the technology gurus who help you do your job better. Access to the Expo is included in all registration options.
Monday, April 27, 2020 | 5:00 p.m. - 7:00 p.m.
Grand Opening Reception
Tuesday, April 28, 2020 | 10:00 a.m. - 4:30 p.m.
Wednesday, April 29, 2020 | 10:00 a.m. - 1:00 p.m.
Mod9 Technologies is an innovator in automatic speech recognition (ASR). With a highly scalable architecture, the Mod9 ASR engine enables cost-effective and accurate transcription of audio at scale. Mod9 is headquartered in Berkeley, CA with a research heritage in speech recognition, machine learning and artificial intelligence from UC Berkeley.
Observe.AI is an AI-powered agent enablement platform for voice customer service. Leveraging speech and natural language processing technologies, Observe.AI enables organizations to quickly evaluate and score 100% of calls, analyze contact center performance trends across teams and entire organizations, and enhance agent training and coaching.
Cobalt is a leading provider of custom speech and language. The company was founded in 2014 by Jeff Adams, who had previously led speech groups at Amazon, Yap, and Nuance. Cobalt offers a broad variety of speech and natural language recognition, understanding, analysis, TTS, as well as expert consulting. For more information, visit www.cobaltspeech.com.
Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations. We help you reimagine your business-faster than you ever thought possible.
Discourse.ai is the Gartner "Cool Vendor for Conversational Platforms" that offers Cognition - a Conversation Knowledge Platform that extracts, discovers and optimizes customer interactions. Cognition leverages existing call transcriptions and chat logs for design insights and training of effective dialogue systems, automating much of the manual effort typically required and speeding time to value for the enterprise.
LumenVox transforms customer communication. Our flexible and cost-effective?technology enables you to create effortless, secure self-service and customer-agent interactions. We provide a complete suite of speech and multifactor authentication technology to make customer relations faster, stronger and safer than ever before. And we do it all by putting you and your customers first.
Next Caller provides real-time call authentication. VeriCall is able to determine whether an inbound phone call has been spoofed, recently ported, or maliciously manipulated and if so, allows the system to initiate a step-up authentication process. Alternatively, if the call has not been manipulated, the system can then trigger step-down authentication, resulting in lower AHT, increased IVR rates, and a better customer experience.
As the premier global self-service solutions provider, we specialize in VUI design, Application Tuning, NLU-AI Intent determination, chatbots and cus- tomer experience strategy. Our expert PhDs collaborate with industry lead- ing partners to leverage innovative tools, proprietary products and emerging technologies to solve business problems Easier, Faster, & with Better value!