April 24-26, 2017 | Washington Marriott Wardman Park

SpeechTEK 2017 Agenda

Sunday, April 23, 2017

SpeechTEK University

Monday, April 24, 2017


8:45 - 9:45

Speeding to Success: Quantifying the Customer Experience

How do you truly measure the quality of the customer experience you are delivering? How do you know you’re getting better? Amazon and Google know that the answers to these questions involve helping customers get stuff done as quickly as possible. Task completion gets you in the right ballpark, but it is speed that wins you the game of excellent customer experience. This keynote stresses how the relentless pursuit of customer convenience drives customer loyalty, retention, and revenue growth. Learn how to speed to success by measuring your results.

Presenter Gerry McGovern, Founder & CEO, Customer Carewords, & Author, Transform: A Rebel's Guide for Digital Transformation
9:45 - 10:15

Coffee Break

Track A:
Conversational Interfaces

Track B:
Digital Transformations

Track C:
Virtual Assistants

Track D:
Next Big Thing

5:00 - 7:00

GRAND OPENING RECEPTION in the Customer Solutions Expo

Join your peers as we celebrate the grand opening of the Customer Solutions Expo. Visit with conference sponsors, exhibitors, speakers, and other attendees while enjoying light hors d’oeuvres and drinks. Open to all conference attendees including Discovery Pass holders and Exhibits-Only.

Tuesday, April 25, 2017

Sunrise Discussions


9:00 - 10:00

KEYNOTE PANEL - The Way Forward: Keeping Speech in the Conversation

A panel of longtime speech technology specialists delivers contrasting views on the role of speech technology in the world of conversational commerce. This highly popular panel starts with the question, “Are you long on speech” as a preferred user interface, then discusses where, how, and why it will coexist, augment, or enhance a plethora of smart user interfaces for digital commerce and self-service.

Moderator Dan Miller, Lead Analyst-Founder, Opus Research, Inc.
Presenters Jay Wilpon, SVP, Natural Language Research, Interactions, LLC
Brian Garr, Senior Creative Technologist, Virgin Voyages
William Meisel, President, TMA Associates
Daniel Hong, Research Director & VP, Forrester Research

Track A:

Track B:
Talking with Things

Track C:

Track D:
Statistical Language Models/Best Uses of Speech

4:15 - 5:15

Medical Case Studies

4:15 - 5:15

Business Case Studies

5:30 - 7:00

Networking Reception

Mix and mingle with other attendees as well as speakers and our conference sponsors during this networking reception. Admission is included with the purchase of a Discovery Pass or higher. (Not included with an Exhibits-Only pass.)

Wednesday, April 26, 2017

Sunrise Discussions


9:00 - 10:00

KEYNOTE PANEL - The Future of Conversational Robots

Amazon Echo, Google Home, and the social robots Jibo and ElliQ promise to enable users to perform many useful tasks, including control devices connected with the internet such as home appliances and industrial robots; educate and train users with self-improvement activities; entertain users with passive and active games and activities; perform transactions such as pay bills; shop for goods and services; solve problems such as diagnose illnesses; debug and repair products; calculate taxes; mediate conflicts; and protect and secure home and business. This panel begins with short demonstrations of products, followed by a discussion of issues such as these: What is a conversational robot and how do they differ from other current interactive technologies? What capabilities do conversational robots have beyond just searching the web, answering questions, and presenting information? How can you replace negative perceptions of robots with positive insights? What technologies, tools, and standards will to enable widespread creation and distribution of content for conversational robots?

Moderator Leor Grebler, Co-founder & CEO, Unified Computer Intelligence Corporation
Presenters Sunil Vemuri, Product Manager, Google
Roberto Pieraccini, Director of Engineering, Google Switzerland
Phillip Hunter, Head of User Experience, Amazon Alexa Skills Kit
Dor Skuler, CEO, Intution robotics

Track A:
Innovative Uses of ASR

Track B:
Self-Service Technologies

Track C:

Track D:

SpeechTEK University

Co-Located With

Platinum Sponsors

Gold Sponsors

Corporate Sponsors

Monday Keynote Lunch Sponsor

Tuesday Keynote Lunch Sponsor

Media Sponsors

Conference Videos

Watch the 2017 preview below or view videos from previous SpeechTEK events here.