The Customer Solutions Expo combines the SpeechTEK, Customer Service Experience, and CRM Evolution showcases. This central gathering place features the leading sales, marketing, customer service, and speech recognition solutions. The 2016 Customer Solutions Expo is the perfect opportunity to meet with C-level executives, industry pioneers, and the technology gurus who help you do your job better.
Expo Hours
Monday, May 23, 2016 | 5:00 p.m. - 7:00 p.m.
Grand Opening Reception
Tuesday, May 24, 2016 | 10:00 a.m. - 5:30 p.m.
Wednesday, May 25, 2016 | 10:00 a.m. - 1:00 p.m.
Platinum Sponsors
AppTek is a leader in Automatic Speech Recognition (ASR) and specializes in making information accessible across different languages. AppTek’s technology enables IVR, e-commerce, media monitoring, closed captioning, subtitling and content localization. AppTek’s ability to transcribe, translate and analyze data from speech unlocks value for call centers, content owners and creators, and intelligent interfaces.
Cyara is the world’s fastest growing provider of an omnichannel customer experience testing and monitoring platform. The Cyara Platform enables you to innovate faster and reduce the time and expense for software testing, while minimizing the risk of a poor customer experience. Every day, millions of flawless customer interactions are delivered by organizations utilizing Cyara. www.cyara.com
Interactions is changing the way businesses and consumers communicate by transforming frustrating experiences into productive conversations. As a leading provider of speech and natural language technology solutions, we empower businesses to deliver conversational customer interactions for any talk, text or touch channel. Learn more at www.interactions.com.
Presence Technology is a worldwide leading provider of multi-channel CEC solutions that enable Contact Centers to optimize resources and improve communication process efficiencies. Presence simplifies communication between businesses and their customers, reducing the need for costly equipment changes or upgrades. Presence solutions are consistently recognized for quality and innovation. www.presenceco.com.
Gold Sponsors
[24]7 makes customer service and sales simple. We use big data and predictive analytics to understand customers and improve service and sales results for the world’s leading companies. [24]7 enables an omnichannel experience across all channels and devices in real-time to improve business results and create more satisfied customers.
Cedat 85 is the leader Italian group, both for its size and range of services, specialized in professional reporting services and in developing speech recognition technologies. Last year Cedat 85 has processed nearly 2 million hours of audio with automatic transcription and indexing of audiovisual content: meetings, broadcasts, telephone conversations.
For over 30 years, Convergys has provided industry-leading technologies and services that balance customer satisfaction with cost reduction. We combine omnichannel technologies and award-winning Professional Services to deliver effortless, personalized interactions. Our solutions support over 7 billion interactions each year, and 98% of our clients would recommend our solutions.
Next IT is the intelligent interface company. We deliver the right outcomes through A.I.-powered solutions for customer engagement and workforce support. Our customers, including Alaska Airlines, Amtrak, Charter Communications, United States Citizenship & Immigration Services, and the U.S. Army, trust our solutions to resolve the most challenging barriers to exceptional customer and workforce support.
Nuance Communications is a leading provider of voice and language solutions for businesses and consumers around the world. Its technologies, applications and services make the user experience more compelling by transforming the way people interact with devices and systems.. For more information, please visit www.nuance.com.
SpeechiQ makes it easy to analyze recorded calls for sales effectiveness, quality assurance, compliance and more. The platform's user-friendly interface makes it simple to search for key words and phrases, score agent performance, and monitor sentiment analytics powered by IBM Watson.
Corporate Sponsor
Speech-Soft Solutions is a global business solutions integrator specializing in customer interaction strategy and speech enabled applications (NLU, VUI, Contact Center) for Cisco and Avaya environments. Our broadly skilled experts collaborate with industry leading partners, leveraging innovative tools and technologies to solve business problems Easier, Faster and with Better value.
Exhibiting Companies
Formerly IBM WebSphere Voice Response, Blueworx is a customer experience platform designed to deliver the highest levels of performance, security, reliability and scalability. Blueworx is used by some of the largest enterprises and Telcos in the world for customer self-service, proactive notifications, intelligent call routing, voicemail, SMS applications and more.
Calabrio is a customer engagement software company that provides analytic insights to catalyze growth through contact centers. The Calabrio ONE® software suite empowers everyone in an organization, from contact center agents to the CEO, with easy-to-use tools that provide a better understanding of the customer. Every customer interaction yields insights that expand customer-consciousness drivng growth and long-term corporate prosperity.
Speech and language software requires specialized skills and trained experts; we make that expertise available to your company. Focused on bringing speech and language technology to end-users, Cobalt brings a century of experience working on products like Dragon NaturallySpeaking and Amazon Echo.
IntelePeer is a leading provider of cloud-based business communication solutions. Delivering high-quality HD voice, messaging and contact center solutions, IntelePeer’s SIP services and Atmosphere® platform delivers an unprecedented level of analytics, savings and control. We deliver cost effective, competitive-edge services including IVR, VACD, VPD, Cloud Routing, and SMS/Email applications.
Jacada’s solutions simplify and improve the effectiveness of customer interactions. Jacada’s mobile, customer, agent desktop and process optimization solutions help companies reduce the cost of their operations, drive customer satisfaction, and provide a complete return on investment within the first year after deployment. Founded in 1990, Jacada operates globally. More information at www.jacada.com.
LumenVox is a speech automation software company providing core speech technologies that include the LumenVox Speech Recognizer, Text-to-Speech Engine, Call Progress Analysis, Speech Tuner, and natural language solution support. LumenVox Speech Software is certified as one of the most accurate, natural sounding, and reliable solutions in the industry. www.lumenvox.com.
SpeechPro is a global leader in voice and multimodal biometrics, delivering unique, cutting edge solutions for authentication on phone, online, and mobile channels. Our award winning solutions combine ease of use, unparalleled accuracy and proprietary anti-spoofing (liveness) techniques.
Conference Videos
Watch the 2016 preview below or see videos from previous SpeechTEK events by clicking here.