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Biographical Information

Omer Minkara
Research Director, Contact Center & Cust Exp Man
Aberdeen Group

Omer Minkara is the Research Director leading the Contact Center & CEM research practices at Aberdeen Group, a leading provider of fact-based research focused on the global technology-driven value chain. In his research, Omer covers the Best-in-Class practices and emerging trends in the technologies and business processes used by customer care organizations across the world. Omer’s research is widely consumed by senior-level Service, Marketing, Sales and IT executives. His research findings are used by worldwide executives to build and nurture strategic customer engagement programs. Linked In URL: http://www.linkedin.com/in/omerminkara Twitter handle: https://twitter.com/#!/omer_aberdeen