Loris Dumanian oversees the global contact centre infrastructure including application support, systems administration, event monitoring, and optimization for Sun Life Financial serving more than 20 million customers in 24 countries. He has received the 2011 CEO Award of Excellence for the Contact Centre Infrastructure Renewal Project.
Previous to Sun Life Financial, Loris was the Director of IT operations for the CAA (Canadian Automobile Association) South Central Ontario. He was responsible for the technology and information management initiatives to support the CAA’s strategic goals and objectives. He led the development and maintenance of the IT infrastructure, telecommunications, web enablement, and applications systems.
Loris has experience successfully leading Information Technology in large and mid-size organizations which includes development and execution of strategic plans, budgeting, technology assessment, IT operations, investment and maintenance. He has extensive experience in the assessment, development, and support of communications and information technologies infrastructure and services.