Jonathan Hotz is the Senior Product Manager at Genesys. Jonathan has over 15 years of experience in the areas of user interface design and product management, covering a variety of products including web sites, enterprise and SAAS software, and mobile applications. He approaches product management with a user-centered design philosophy, using analytic problem solving and applying user experience design principles, to design and build applications that support and guide the user, all while providing a great experience. He holds a Bachelor of Industrial Design degree from Syracuse University.)