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Biographical Information
Jeanne Bliss
and Cofounder, Customer Experience Professionals Association (www.cxpa.org); past Chief Customer Officer of Lands’ End, Allstate, Microsoft, and Mazda corporations

Jeanne Bliss runs CustomerBliss (www.customerbliss.com), an international consulting business where she coaches executive leadership teams and customer leadership executives on how to put customer profitability at the center of their business, by getting past lip service; to operationally relevant, operationally executable plans and processes. As a practitioner for 25 years, she was the executive leader of customer experience, reporting to the Presidents of Lands' End, Allstate, Microsoft, Mazda and Coldwell Banker Corporations.   Her best-selling books are Customer Officer: Getting Past Lip Service to Passionate Action and I Love You More than My Dog: Five Decisions that Drive Extreme Customer Loyalty in Good Times and Bad. 

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