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SpeechTEK 2013 - Monday, August 19, 2013
B102 – What's So Graceful About Error Recovery?
11:15 a.m - 12:00 p.m
Nandini Stocker, Sr. Product Design Manager - FlipKart

Good VUI design needs to anticipate all the possible things that can go wrong in the interaction between end users and speech applications. Designers must create elegant error recovery strategies to minimize the impact of errors and allow the interaction to continue. This session examines the effectiveness of several common techniques such as confirmations and escalating reprompt strategies and other approaches. Real caller data, including audio and video, gives participants a fresh, hands-on look into this important design topic.

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