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August 13 - 15, 2012
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SpeechTEK 2012 - Wednesday, August 15, 2012
A301 – PANEL: Proactive Customer Contact
10:45 a.m - 11:30 a.m
MODERATOR: David Claiborn, Senior Director, Product Design - United Health Group
Craig DiAngelo, Vice President, Enterprise and Operator Services - VoltDelta
Cory Glover, Senior Manager - Avaya

Proactive customer care can be a powerful tool for improving customer loyalty, growing revenues, and driving productivity. Proactive customer contact has successfully been used for routine communication such as surveys, appointment reminders, and prescription refills. The possible uses for proactive communication are expanding to make proactive communication more versatile. This panel provides insights into the latest in multichannel outbound customer care and reviews the technology behind outbound loyalty programs based on CRM data.

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