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Biographical Information
Darla Tucker
Director, Strategic Customer Solutions

As a member of the Client Solution team, Darla is responsible for cultivating a harmonious relationship between customers and end users of self service applications. Darla is ultimately responsible for creating strategy business roadmaps for large fortune 500 customers to ensure they achieve their business goals and the needs of the end user. Past experience includes leading the user interface design team, usability testing and tuning responsibilities that allow for a unique perspective toward creating realistic and effective solutions for customers. Additionally, she has hands on experience in user interface design, leading successful large scale projects and deploying complex applications while maintaining a collaborative relationship with the customer.  Currently, Darla is working with leading financial institutions and insurance providers to produce efficiencies in the call center for live agents and self service technology.

Conference Sessions By Darla Tucker
SpeechTEK 2018
Wednesday, April 11, 2018
8:00 a.m. - 8:45 a.m. SD302: Future Speech-Enabled Applications

SpeechTEK 2011
Monday, August 8, 2011
1:45 p.m. - 2:45 p.m. A103: Panel—Balancing Automation and Human Agents
4:15 p.m. - 5:00 p.m. A105: Effective Use of Local Information

SpeechTEK 2010
Tuesday, August 3, 2010
2:45 p.m. - 3:30 p.m. A204: Speech in a Recovering Economy
10:45 a.m. - 11:30 a.m. A201: Alignment in the Speech World

Monday, August 2, 2010
1:15 p.m. - 2:00 p.m. A103: The Value of Multimodal Mobile Solutions

SpeechTEK Europe 2010
Wednesday, 26 May 2010
10:30 a.m. - 11:15 a.m. A101: IVR Challenge in New Markets

SpeechTEK 2009
Tuesday, August 25 2009
11:45 a.m. - 12:30 p.m. A202: Balancing Automation and Agent Interactions

Wednesday, August 26 2009
1:45 p.m. - 2:30 p.m. A303: Evolution of Multimodal Customer Care

SpeechTEK 2008
Monday, August 18
11:15 a.m. - 12:00 p.m. B102: Managing Client/Vendor Relationships

Wednesday, August 20
11:45 a.m. - 12:30 p.m. A302: DTMF Versus Speech

SpeechTek 2007
Wednesday, August 22
3:15 p.m. - 4:15 p.m. A304: Top 25 Speech Project “Gotchas”

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