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SpeechTEK 2010 - Tuesday, August 3, 2010
TRACK A: BUSINESS STRATEGIES
A201 – Alignment in the Speech World
10:45 a.m - 11:30 a.m
MODERATOR:
Bruce Pollock, Vice President, Strategic Growth and Planning - West Interactive
Dr. Ahmed Bouzid, Co-founder & President - The Ubiquitous Voice Society
Martin C Dove, Managing Director, Customer Interactive Solutions - Dimension Data
David C Martin, Managing Principal/Portfolio Leader - Avaya
Darla Tucker, Director, Strategic Customer Solutions - Convergys

Do we really know what customers think about speech self-service? Do the views of organizations and speech vendors match — or conflict with — the customer perspective? For organizations deploying speech solutions, alignment between these perspectives is vital in providing self-service that is not only useful, but a preferred mode of interaction. Attend this panel for a report on the latest data about how to align your speech strategy with customer opinions.




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