SpeechTEK.com home
Monday Tuesday Wednesday
Sunrise Discussions Customer Case Studies SpeechTEK Labs
Keynotes Register Now SpeechTEK University
SpeechTEK 2011 - Monday, August 8, 2011
B105 – Improve Spoken Names and Addresses
4:15 p.m - 5:00 p.m
MODERATOR: Charles Galles, Principal Member, Technical Staff - AT&T
What’s in a Name (And Why It’s Important for Speech Technology)
Murray Spiegel, Director, Speech Applications Research - Telcordia Technologies

Name recognition and synthesis can dramatically improve customer experience, disambiguate confusion, and make interactions more clear and personalized. Because they do not follow the same pronunciation rules as words, names are notoriously difficult to implement well. This presentation shows you how to avoid common pitfalls in name recognition and synthesis, discusses the problems associated with obtaining good data for name pronunciation, and describes best practices for developing good software models.

Automated Address Collection: User Behavior and UI Design Practices
Yoon Kim, CEO - Novauris

This talk discusses the behavior of two distinct user groups interacting with automated speech systems for collecting addresses. One group of callers was hyper-careful, speaking very slowly, with long pauses between words, often spelling out words and giving full ZIP+4 numbers. The second caller group was much less careful, spoke more quickly, and there was often side speech and background noise during the call. This presentation compares these two groups and describes how Novauris adjusted the design to accommodate their behavior.


Connect with
SpeechTEK 2011


Gold Sponsor
Bronze Sponsor
Monday Lunch
Reception Sponsor
Tuesday Lunch
Tuesday Breaks Sponsor
Wednesday Lunch Sponsor
Media Sponsors