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Enterprises succeed or fail based on interactions with their customers. If customers are able to obtain the information they need and purchase goods and services they want, the enterprise will be successful. This year’s SpeechTEK program concentrates on how to automate interactions between businesses and customers using the latest technologies. Understanding how to use these technologies to design, implement, and deploy automated or semi-automated customer interaction systems is key to enabling your customers to easily and successfully interact with your business. 

The SpeechTEK 2014 conference presents the latest technologies, best strategies and proven practices for using speech technologies, often in conjunction with other new technologies, to achieve successful business-customer interactions.

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The Right Track for You

This year’s program consists of several important tracks. The four primary tracks concentrate on the following areas:

Business Strategies, for C-level executives and marketing executives, emphasizes key issues and decisions that dramatically affect business practices and the success of business.

Voice Interaction Design, for voice and multimodal user interface designers, concentrates on the design, implementation, and testing of user interfaces that automate or semi-automate customer interactions. 

Customer Experiences is for customer service managers and call center managers and directors. It emphasizes the best practices for providing customers with great experiences across all channels for interacting with your business.

Technology Advances is for enterprise IT decision makers and speech solutions managers and developers. This track explores the new technologies, especially speech technologies, which canautomate customer interactions.

 

Attend Three Events for One Great Price!

SpeechTEK is co-located with the CRM Evolution and Customer Service Experience conferences. An All Access Pass allows you to attend all three events! When you choose the All Access Pass, you'll have the opportunity to discover how to design a better customer engagement strategy using CRM and customer service strategies. Go Above and Beyond With Your Customer Engagement Strategies! Find out more.

 

 
SpeechTEK 2014 Hot Topics

Attend presentations devoted to specific topics embedded into four conference tracks

analytics
virtual agents
voice biometrics
natural language
healthcare
smart devices
evaluation
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