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August 13 - 15, 2012
New York Marriott Marquis
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Biographical Information
Tobias Goebel
Director Emerging Technologies
Aspect Software, Inc.

Tobias has over 12 years of experience in the IVR and contact center industry with roles spanning engineering, consulting, sales engineering, program and product management. As part of Aspect's product management and marketing team today, he works on defining the future of the mobile customer experience, which will incorporate channels such as mobile apps, text, voice, chat, social. He is a frequent speaker and blogger on topics around customer service and the general SoLoMoClo (Social, Local, Mobile, Cloud) trend. Tobias holds degrees in Computational Linguistics, Phonetics, and Computer Science from the universities of Bonn, Germany and Edinburgh, UK.

Conference Sessions By Tobias Goebel
SpeechTEK 2017
Monday, April 24, 2017
1:15 p.m. - 2:00 p.m. B103: Modernize Your IVR, Get Ready for Digital Self-Service

SpeechTEK 2016
Tuesday, May 24, 2016
10:45 a.m. - 11:30 a.m. A201: Interactive Text Response—IVR Done Right

SpeechTEK 2015

SpeechTEK 2014
Wednesday, August 20, 2014
11:45 a.m. - 12:30 p.m. D302: PANEL: What Can WebRTC Do for You?

SpeechTEK 2013
Monday, August 19, 2013
4:15 p.m. - 5:00 p.m. A106: Solution Sessions

SpeechTEK 2012
Monday, August 13, 2012
10:15 a.m. - 11:00 a.m. A101: PANEL: Agent/Automation Balance
2:15 p.m. - 3:00 p.m. C104: PANEL: Challenges of Cross-Channel Experiences

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SpeechTEK 2012


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