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August 13 - 15, 2012
New York Marriott Marquis
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| TRACK C: CUSTOMER EXPERIENCES |
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C203 – PANEL: Analytics— Promises and Pitfalls
1:45 p.m - 2:30 p.m
MODERATOR: Judith Markowitz, President - J. Markowitz ConsultantsDaniel Ziv, Vice President, Speech and Text Analytics Global Product Strategy - Verint Customer Engagement Solutions
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Analytics—analysis of recorded conversations between users and automated systems—promises to reveal various problems in the user experience. This session aims to answer the following questions: What are the various types of analytics and what kind of data do they produce? How can this data be used to improve the user experience as well as the company’s bottom line? |
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Bronze Sponsors
Corporate Sponsors
Tuesday Evening Networking Reception Sponsor
Tuesday Keynote Lunch Sponsor
Monday Keynote Lunch Sponsor
Association Sponsor
Media Sponsors
Co-located with:
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