Enterprise contact centers routinely record conversations for post-call use, such as regulatory compliance and quality monitoring. Rehor describes how visionary companies are beginning to use modern analytics applications that leverage live media streaming and open recording on the network to provide real-time business intelligence that guides customer care representatives toward speedier, more accurate resolution of caller issues. Arslan describes ways to obtain reliable and robust speech analytic parameters such as hesitations and breathing, and how these parameters can be useful in agent quality monitoring in speech analytics.