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August 13 - 15, 2012
New York Marriott Marquis
Monday Tuesday Wednesday
Sunrise Discussions Customer Case Studies Speakers
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SpeechTEK 2012 - Monday, August 13, 2012
TRACK A: BUSINESS STRATEGIES
A106 – Speech Solution Sessions
4:15 p.m - 5:00 p.m
Know What's Impacting Your Customer Experience With Flexible Testing, Monitoring, Simulation
Alok Kulkarni, CEO - Cyara
Brent Ludlam, Voice Manager - New Zealand Ministry of Social Development

Join the CEO of Cyara and client in a lively Q & A format where they will discuss key topics such as the importance of customer control and visibility into the testing process to ensure you know what’s impacting your customer experience. Attend this session and you will learn why Fortune 500 companies choose Cyara for their testing needs.

It’s Time to Get Siri-ous About Your IVR
Dena Skrbina, Director, Solutions Marketing - Nuance Communications

This session examines why conversational apps are best delivered in the cloud and how the cloud combined with data, technology, and even a social graph will deliver better conversational performance




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