Voice quality is a critical measure of a service provider’s success. Learn where HD audio is currently being used, how it is expected to be implemented, and how it will affect the user experience. Miller describes how HD provides access to more information in the audio stream, which is especially useful for tasks like alphanumeric capture that are particularly sensitive to short dropouts and other acoustic problems. Machi details the evolution of HD voice as well as the current challenges and solutions to providing high-quality voice services through the cloud.