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Biographical Information
Grant Shirk
Director, Industry Solutions
Microsoft


Grant Shirk is Director of Industry Solutions for Microsoft Tellme with 10 years experience designing and delivering exceptional inbound and outbound voice-based customer experiences.  At Microsoft, Grant drives programs focused on the healthcare, financial services, and travel sectors, helping clients achieve their business goals with innovative self-service solutions.  Prior to this, Grant designed voice applications for market leaders like Hewitt, Fidelity Investments, FedEx, and Domino’s Pizza.  Grant holds a Bachelor of Arts degree in History from Stanford University.

Conference Sessions By Grant Shirk
SpeechTEK 2011
Monday, August 8, 2011
10:15 a.m. - 11:15 a.m. A101: Assessing the Phone’s New Role
11:30 a.m. - 12:30 p.m. D102: Make Better Decisions With Multichannel Analytics

SpeechTEK 2010
Monday, August 2, 2010
4:15 p.m. - 5:00 p.m. A106: Optimizing Outbound IVR

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