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| TRACK A: BUSINESS STRATEGIES |
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A101 – Assessing the Phone’s New Role
10:15 a.m - 11:15 a.m
MODERATOR: Jonathan Bloom, Voice User Interface Designer - Jibo, Inc.Vicki Broman, Manager of User Interface and Research Teams, CTI and Speech Solutions - eLoyalty® a TeleTech Company Bill Brown, Director of Worldwide Product Marketing - Adeptra Rob Marchand, Senior Director, Product Management, Genesys Telecommunications - Alcatel Lucent
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In our multichannel age, in which customers can choose to communicate with your organization via websites, social media applications, and mobile applications, is the phone call still vital in customer contact? Join this panel for a discussion of the role of the phone call today as a part of your organization’s overall customer communication strategy. |
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