Exhibit Hall Hours
Monday, Aug 8 - 5:00 p.m. - 7:00 p.m.
Tuesday, Aug 9 - 10:00 a.m. - 5:30 p.m.
Wednesday, Aug 10 - 10:00 a.m. - 1:00 p.m.
SpeechTEK 2011 Exhibitors
Avaya is a global leader in enterprise communications systems. The company provides unified communications, contact centers, data solutions, and related services directly and through its channel partners to leading businesses and organizations around the world. Enterprises of all sizes depend on Avaya for state-of-the-art communications that improve efficiency, collaboration, customer service and competitiveness. For more information please visit www.avaya.com
211 Mount Airy Road, Basking Ridge, NJ 07920
• 1-866-Go-Avaya • www.avaya.com
Cisco® Collaboration Solutions improve personal and team interactions to help businesses drive innovation and productivity. Cisco Unified Customer Voice Portal provides speech-enabled self-service for standalone IVR, or seamlessly integrated with a contact center. Cisco MediaSense delivers network-based multimedia capture for speech analytics applications that improve customer care.
CRM Magazine - Media Sponsor
Our goal at CRM Media is to become the preferred source for information, products, and services relevant to the CRM user marketplace. CRM Media is dedicated to providing this pertinent information in a timely manner, thereby connecting decision makers and industry providers now and in the future.
CRM magazine and destinationCRM.com's features are designed to serve leaders engaged in the development of customer-centric business initiatives and ventures. CRM magazine and destinationCRM.com are ideal for companies that have identified customer relationship management as a key strategy for creating enhanced customer value across many industries including technology, communications, finance, retail, advertising, and healthcare.
Cyara Solutions is a pioneer of software based simulation, testing and monitoring solutions for Contact Centers including DTMF, Speech, Voice Biometrics and Outbound IVRs. Our unique technology enables companies to perform automated load/stress, application, regression, user acceptance testing, slashing testing times and costs using real calls without affecting customers or agents.
Dialoga Group, LLC
DIALOGA GROUP is a competitive telco carrier that provides cloud-telephony services delivered through a Software-as-a-Service (SaaS) business model. DIALOGA GROUP offers a wide range of cloud-telephony services for businesses and individuals, such as IVR, ACD, PBX, Intelligent Network, Real-Time Calls Statistics, Call Recording and Monitoring, Multilingual Text-To-Speech and Automatic Speech Recognition, Voicemail, Fax, Origination, and others.DIALOGA GROUP offers services to enterprises in a variety of industries, including travel, transportation, public sector, finance, insurance, call centres, distribution, media, telecommunications and e-business, handling efficiently a call volume of 100 millions minutes per month.With more than 15 years of experience in providing communications solutions, DIALOGA GROUP is a fast-growing international company with offices in New York City, London, Munich, Frankfurt, Paris, Madrid, Barcelona, Bilbao and Lisbon.
European Computer Telecoms Inc.
European Computer Telecoms Inc. (ECT) ECT is a leading vendor of voice and multimedia value-added services. Our complete solutions for cloud-based contact centers, IVR, televoting, virtual PBX (IP Centrex), ring back services and NGIN have been implemented by major carriers worldwide. We have extensive experience in migrating services from legacy platforms to our own next-generation solutions. Our open ECTXML® technology is the basis of all our diverse products and used to develop robust voice services over converged TDM, SIP and IMS environments.
Genesys - Monday Lunch
Angel is a leading provider of enterprise focused, cloud based, customer engagement solutions, including Caller First focused IVR and Call Center solutions. Organizations can quickly deploy voice, SMS, chat and BI applications and over 1,000 customers worldwide turn to Angel's customer engagement technology to power their customer experience.
GM Voices is the global leader in professionally-recorded voice prompts and Voice Branding solutions for automated speech technologies. Offering trained voice actors in over 100 languages and dialects with in-country translation and localization services, GM Voices helps service-oriented companies establish a natural-sounding Voice Brand that improves the customer experience anywhere in the world.
6515 Shiloh Rd, Suite 300, Alpharetta, GA 30005
• 770-752-4500 • www.gmvoices.com
Gold Systems is a Microsoft Certified Gold Partner specializing in IVR and Unified Communications software. We are celebrating our twentieth year in business helping enterprises improve communications with their customers and employees. Our newest product, Vonetix 7 Voice, is a UC-enabled IVR created to work with Microsoft products at a fraction of the cost of traditional IVR and speech platforms. Vonetix 7 Voice applications can be deployed in the cloud with Tellme, or in the contact center with Microsoft Lync. If you are looking for an alternative to the traditional and expensive IVR, consider Vonetix 7 Voice by Gold Systems.
4840 Pearl East Circle, Suite #106, Boulder, CO 80301
• 303-447-6066 • www.goldsys.com
Interactions enables companies to more effectively interact with their customers. We provide an automated voice solution that leverages an unprecedented level of understanding-- enabling a productive two-way dialogue, quick responses to customer requests, and a natural and easy way to communicate. Visit us at www.interactions.net or follow us on Twitter @interactionsco.
iSpeech® gives mobile developers free access to high quality text to speech and speech recognition through simple to use mobile SDKs. iSpeech is also the developer behind popular mobile applications such as DriveSafe.ly® and iSpeech Translator™. The iSpeech Cloud has been used over a billion times since 2009.
Loquendo is the leading innovator in award-winning speech technologies. Founded in 2001 and leveraging more than 25 years R&D in voice processing, Loquendo serves market leaders in every business sector from call centers to unified communications, banking, healthcare, assistive, e-learning and e-government - with “Powered by Loquendo” solutions and devices expanding their reach every day!
Dorland House, 14-16 Regent Street, London SW1Y 4PH, UK
• 212-310-9075 • www.loquendo.com
Since 2001, LumenVox, certified as amongst the most accurate and reliable in the industry, has gained respect for our Speech Automation Software, Speech Engine, and Speech Tuning products. As a Speech Recognition Software design, development, deployment, tuning, and transcription services company we offer native 64-bit ASR, Text-to-Speech, Answering Machine Detection, and Statistical Language Model solutions. Working with contact centers, platform providers, IVR developers, system integrators and IP-PBX vendors, our technology is used by government agencies, banks, telecom service providers, 511 operations, resellers and developers. Visit us at booth #110.
591 Camino de le Reina, Suite 1040, San Diego, CA 92108
• 858-707-7700 • www.lumenvox.com
Microsoft Tellme - Gold Sponsor
Microsoft Tellme lets people say what they want and get it. Speech technology from Microsoft Tellme makes life and work more efficient, more natural, and even more enjoyable. By combining Internet data with a powerful speech interface, the Microsoft Tellme IVR Service improves task completion and customer service performance for businesses across 2 billion+ calls every year. In addition, Microsoft Tellme technology simplifies everyday tasks on everyday devices from the office to the living room in Bing, Windows, Windows Phone, Windows Embedded, Microsoft Exchange, and Xbox Kinect.
1310 Villa Street, Mountain View, CA 94041
• 650-693-1009 • www.tellme.com
Since 1986, Mitrol has been providing the most innovative products and services available for contact centers. Among them, Analytics Broad Band which generates objective business knowledge from the information found in each interaction: objections, emotions, gender, speeking rate, strategies, key words, etc. It creates real-time alerts when any configurated variable exceeds a threshold.
Av. Franciso Beiro 2335, C1419HXC Cuidad Autonoma de Buenos Aires, Argentina
• (+5411) 4574-3131 • http://www.mitrol.net
Experience our world-class, natural-sounding, text-to-speech (TTS) technology. NeoSpeech offers TTS technology for array of different applications including: telephony, embedded, GPS, e-Learning, multimedia application etc. Visit our booth and listen to our voices for yourself !
4633 Old Ironsides Drive, Suite 200, Santa Clara, CA 95054
• 408-914-2710 • www.neospeech.com
Nexidia’s customer interaction analytics solutions enable companies to drive business transformation by capturing, making sense of, and using the full range of communications they have with customers, including voice, email and social media. Nexidia expertise helps companies employ this data both for operational improvements and as a catalyst for strategic business transformation.
350 Sansome St #750, San Francisco, CA 94104
• 404-495-7220 • www.nexidia.com
Novauris develops core speech recognition technology for spoken access to information, including single-shot selection from sets of millions of items (addresses, POIs, content metadata, product codes ). Tasks supported include capture of arbitrary names and one-shot recognition of any US street address for embedded and server based applications. Its technology has been deployed in several countries and used by major companies including Verizon Wireless, Singapore Telecom and Angel.com. Visit www.novauris.com.
Nuance - Bronze Sponsor
One Wayside Road, Burlington, MA 01803
• 781-565-5000 • www.nuance.com
Openstream is a leading provider of the context-aware, secure, open standards based multimodal platform and mobile applications for Enterprises, Content Providers & Carriers. Openstream's cue-me(tm) multimodal platform and solutions are used in a wide variety of mobile solutions across industry verticals spanning Health Care, Pharma Sales, Field Services, Distribution, Telecom, Media & Digital Publishing, Financial Services, Insurance & Utilities.
Performance Technology Partners, LLC
PTP has extensive experience designing, developing, and deploying contact center solutions. Our strengths include creating a unique self-service experience that will increase productivity for both our client and their customer. From reusable IVR/Speech building blocks to highly dynamic natural language applications we develop solutions tailored to our client's needs.
SAIC is a FORTUNE 500® scientific, engineering, and technology applications company that uses its deep domain knowledge to solve problems of vital importance to the nation and the world, in national security, energy and the environment, critical infrastructure, and health. For more information, visit www.saic.com. SAIC: From Science to Solutions®
Sestek, is a high-tech company active in business areas regarding speech and communication technologies, call center applications and customer services automation. With speech enabled solutions such as Text To Speech, Speech Recognition, Speech Analytics, Seamless Agent and Voice Verification, Sestek aims to help people live, work and communicate efficiently.
ITÜ Ayazaga Kampüsü Koru Yolu Ari-2 Teknokent Binasi A4-4 Maslak, Istanbul, Turkey
• +90 (212) 286 25 45 / 147 • www.sestek.com
Speech Technology Magazine - Media Sponsor
SpeechTEK, Speech Technology magazine, STM eWeekly and SpeechSource, the one voice everyone hears in speech technology, are also excellent vehicles for marketing speech technology solutions. Speech Technologymagazine's mission is to provide comprehensive and independent coverage of information impacting speech technologies
Get hands-on experience with Springer's multi-format publishing model: print - eBook - MyCopy (printed eBooks for $24.95/€ 24,95). Our highlight publications include Advances in Speech Recognition edited by Amy Neustein and Forensic Speaker Recognition, edited by Neustein and Patil.
Verint® Systems is the worldwide leader in enterprise workforce optimization software and services. Our innovative Voice of the Customer Analytics platform includes applications for speech analytics, text analytics, and customer feedback surveys, along with the ability to integrate data from web analytics, social media channels, and other customer interaction points.
330 South Service Road, Melville, NY 11747
• 631-962-9864 • www.verint.com
Vocal Laboratories Inc.
Vocal Laboratories Inc. (Vocalabs) helps leading brands improve customer service by collecting timely and actionable feedback about customer service quality. We interview customers immediately after a customer service call, retail store visit or IVR interaction while the memory of the experience is still fresh. Using our hosted analysis and reporting tools, clients discover and share insights to improve business decisions.
8421 Wayzata Blvd., Suite 260, Golden Valley, MN 55426
• 952-941-6580 • www.vocalabs.com
VoiceVault uses an individual’s unique vocal characteristics for biometric identity verification via phone, web, or smartphone applications. Our technology is predicated on the fact that speaking is natural and effortless and that no two voices are exactly the same. It’s about what you’re saying, and who’s saying it.
400 Continental Blvd., 6th Floor, El Segundo, CA 90245
• (310) 426-2792 • www.voicevault.com
VoltDelta OnDemand delivers voice self-service applications and contact center on demand solutions via a hosted infrastructure with international presence. More than 10 billion calls in North America have been resolved with voice recognition and multi-channel support. Engaging dialogs with reduced tuning requirements are delivered with VoltDelta's CrystalWAVE voice recognition technology.
Voxai is a leader in delivering best-in-class consulting and implementation services to Transform, Enhance, and Manage your contact center technology. Voxai is a Genesys Partner and focuses on delivering Speech solutions tailored for each client’s unique customer demographics with proven results in enhanced caller experience and self-service completion rates. Voxai can also assist in transforming from your legacy IVR infrastructure to the current IP based platforms.
Voxeo, an Aspect Company
Voxeo is the leading provider of Unlocked Communications. Voxeo makes it easy to design, develop and deploy speech-enabled IVR and unified self-service applications via voice, SMS, IM, Twitter, web chat, and mobile web. Voxeo is the leading choice for over 100,000 businesses and developers looking for simplicity and flexibility. Try our services for free at www.voxeo.com/stek10
189 S. Orange Ave., #1000, Orlando, FL 32801
• 407-965-1112 • www.voxeo.com
Vox Sciences Ltd
VoxSciences provides the highest level of accuracy for voicemail transcription for large-scale enterprise and mobile users by using a combination of automation with human touch-up. Transcribed messages are delivered via email or our API making the processing of voice messages automated and efficient.
Walsh Media provides professional voice solutions to enhance the Customer Experience in Contact Center applications. We are advancing best practices in persona design, script enhancement, recording and prompt development for IVR and Speech Recognition, voice coaching, international talent and translation.Best practices and consistent ongoing support are all services provided by Walsh Media. www.walshmedia.com or 800-359-6158
Wavelink solutions include cross-vendor, cross platform mobile device and infrastructure management and voice-enabled application software. Via Wavelink Speakeasy, customers receive low-cost, high quality voice driven data collection within existing applications. Voice is processed on the device and no new server, modification or replacement of the existing application is required. www.wavelink.com
West Interactive is a global leader for delivering enterprise contact center transformation. For more than 25 years, West Interactive’s relentless innovation of global, multimedia customer contact solutions has made us the partner of choice for many of the world’s most trusted brands. Our unified contact technologies power more meaningful and profitable relationships by enabling our clients to know, serve and engage their customers.
11650 Miracle Hills Drive, Omaha, NE 68154
• 800-841-9000 • www.west.com
Tuesday Breaks Sponsor
Wednesday Lunch Sponsor