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SpeechTEK 2010 - Wednesday, August 4, 2010
TRACK B: CUSTOMER EXPERIENCE
B303 – Breaking Barriers in Voice Interaction
1:45 p.m - 2:30 p.m
MODERATOR:
Jim Milroy, Human Factors Solutions Consultant - West Interactive Services
Karen Owens, Senior User Experience Designer - LogicTree Corporation
Michele A Burton, Accessibility Analyst - SSB BART Group

Successful speech interactions often come down to getting the details right. Experts in this session delve into details that will help you design great interactions. Learn strategies for dealing with the common problem of voice searches that return a large number of results, and how to best present these results to users of speech applications. Next learn how analyzing the self-service offerings of your competitors can help your organization form a cohesive and unique customer experience strategy.




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