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SpeechTEK 2010 - Wednesday, August 4, 2010
TRACK B: CUSTOMER EXPERIENCE
B302 – Lessons From Deployments
11:45 a.m - 12:30 p.m
MODERATOR:
Kristie Goss-Flenord, Consultant, Human Factors - Convergys
David C Martin, Managing Principal/Portfolio Leader - Avaya
Howie Cahn, Principal Speech Engineer - Verizon Business

In many cases, the best way to learn is by example. Come to this session to hear stories of speech deployments from two different industries and discuss the lessons learned. Learn how the design of troubleshooting applications and an auto-attendant for retail can help you with the design, evaluation, and deployment of your speech application and enable you to provide your customers with a superior experience.




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